ServiceNow Cloud Solutions Managing Director

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Crowe Service Director – ServiceNow Practice is a senior leadership role responsible for defining and driving Crowe’s ServiceNow strategy, ensuring excellence in delivery, and leading teams that transform client operations through the power of the ServiceNow platform.

This role requires a blend of visionary leadership, technical mastery, and client partnership. The Director will oversee large-scale, complex ServiceNow programs, manage high-performing teams, and serve as a trusted advisor to executive stakeholders—internally and externally.

Key Responsibilities

• Lead Crowe’s ServiceNow strategy by developing and executing a vision that aligns with client objectives and enterprise goals.
• Drive successful project delivery across multiple ServiceNow engagements, ensuring quality, timeliness, and measurable business outcomes.
• Serve as a trusted advisor to senior client executives, translating business needs into innovative ServiceNow solutions that deliver tangible value.
• Oversee solution design and implementation, including complex integrations, configurations, and custom applications across ServiceNow modules.
• Establish governance and delivery excellence, maintaining high standards for performance, data integrity, security, and compliance.
• Mentor and develop high-performing teams, fostering a culture of collaboration, innovation, and continuous improvement.
• Monitor program performance, proactively managing risks, resources, and budgets to ensure client and organizational success.
• Stay ahead of platform advancements, leveraging new ServiceNow capabilities and industry trends to enhance service offerings and ROI.

Basic Qualifications:

• Bachelor’s degree in Computer Science, MIS, IT, or a related field (Master’s preferred).
• 10+ years of progressive experience in ServiceNow implementation, customization, and integration, including 5+ years in a leadership or program management role.
• Proven track record managing multimillion-dollar ServiceNow programs and cross-functional delivery teams in an Agile environment.
• Demonstrated ability to build and maintain executive client relationships and deliver measurable business outcomes.
• Certifications in ServiceNow System Administrator and Implementation Specialist are required
• Deep expertise in ServiceNow modules including ITSM, ITOM, ITBM, HRSD, and CSM.
• Advanced proficiency in JavaScript, Glide API, HTML, CSS, AngularJS, and modern UI frameworks.
• Strong knowledge of REST/SOAP APIs, IntegrationHub, MuleSoft, Dell Boomi, or Informatica.
• Solid understanding of relational databases (SQL) and data governance principles.
• Experience with version control systems (Git) and CI/CD pipelines (Jenkins, Azure DevOps, GitLab).
• We appreciate talent from all over the United States and are willing to consider candidates who may not be located near a Crowe office location for this role/opening.

Preferred:

• Certifications in ServiceNow Technical Architect or Master Architect and PMP, ITIL or Agile/Scrum certifications.

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $173,500.00 - $390,400.00 per year.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.