SMB Customer Success Manager

About Us:

Seesaw is an ed-tech company that opens the window to learning, allowing the brilliance and uniqueness of every elementary student to shine through to teachers and families. More than 10 million people across 150+ countries use our all-in-one education platform monthly. 

Historically, families had little insight into what their children were learning in school, and students had to demonstrate their skills in a one-size-fits-all way that failed to capture the depth of their knowledge. Since 2013, Seesaw has paved a new way for learning by enabling families to participate in their children’s education. Our platform generates a powerful learning loop that connects teachers, families, and students, thus creating an environment where every student can thrive. 

Our Mission:

Seesaw’s mission is to create an experience where students are inspired to be their best. We all deeply value education and come to work knowing that what we do today enables future generations. Seesawers take pride in knowing that our work makes the learning experience better and more accessible to all.

Your Team: 

CSMs at Seesaw work directly with customers to drive value for educators in a hands-on way. You’ll also collaborate cross-functionally with our support, product, engineering, content, and finance teams on escalating issues, discovering trends, and more. 

Your Role:

As an SMB CSM at Seesaw, your mission is to own the post-sales journey for our small and mid-market district accounts. This role is specifically designed for candidates with hands-on BOCES experience, as you'll be managing relationships across New York's cooperative education networks. You’ll ensure customers unlock Seesaw's full potential, driving both consistent product value and annual renewal success. Armed with a deep understanding of the K-12 education space, you will efficiently manage a larger book of business, using scale, strategy, and empathy to meet customer needs and deliver value.

Your Responsibilities:

• Manage a portfolio of our SMB district partnerships
• Manage relationships with contacts across the BOCES
• Own the renewal and expansion process for your portfolio 
• Lead consultative meetings with key district stakeholders using data
• Develop a strategy for your book of business, identifying expansion targets and cancellation risks
• Willingness to travel up to 30% within the Northeast territory to meet with customers and attend BOCES events

Your Requirements:

• Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion
• A minimum of 3 years of demonstrated success in a quota-carrying, customer-facing position
• Proven experience managing accounts in New York and working with the BOCES
• A background in educational technology is preferred, or a comparable combination of education and professional experience serving the Northeast 
• Adaptable and skilled at managing change, maintaining strong performance, and focus in a dynamic environment

Compensation & Benefits:

Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Seesaw. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Seesawers. It is our expectation that the majority of candidates who are offered roles at Seesaw will land well within our salary ranges based on these factors.

The On-Target Earnings (OTE) for this position are as follows: $80,600 – $96,200.

This includes:

• Hourly rate: $31 – $37/hour
• Commission target: $16,120 – $19,240

This is a Non-exempt position.

Benefits include: Medical/Dental + Orthodontics/Vision Coverage, 401k Match, Flexible Paid Time Off, Mindfulness First Fridays, Monthly Technology Stipend, Home Office Setup Stipend, Professional Development Stipend, Paid Parental Leave, Charitable Donation Matching, Volunteer Days.