Lead, Social and Community

Marketing at Brex

The Marketing team tells the Brex story, determines messaging and positioning, and translates our products and features into tangible customer benefits. Our marketers — across Revenue Marketing, Product Marketing, and Brand Marketing — are responsible for acquiring new customers and have a deep understanding of the business. We’re a highly cross-functional team and partner most closely with the Product, Sales, Business Development, and Design teams to show our prospects and customers how we can help them reach their full potential.

What you’ll do

We’re looking for a strategic, editorially minded Social Media and Community Lead to define how Brex shows up across platforms — not just to drive engagement, but to build a lasting brand and community. You’ll own our social presence end-to-end, with a strong focus on content development, channel strategy, and community interaction. From launching major products to elevating our founders and customers, you'll shape the way people think about Brex — and the finance space as a whole.

In this role, you’ll not only publish in the moment but create a repeatable, scalable content engine that delivers on our long-term brand goals. You’ll build editorial narratives, design always-on content, and foster relationships with the ecosystem of founders, operators, and finance leaders we serve. Your work will fuel conversation, build credibility, and unlock commercial impact.

You’ll manage a Social Media Associate and partner across brand, comms, content, design, and product marketing. Above all, you’ll bring a sharp editorial lens and deep business understanding — ensuring that every post reflects both our mission and our ambition.

Where you'll work

This role will be based in our San Francisco office. You must be willing to work in office at least 2 days per week on Wednesday and Thursday. Employees will be able to work remotely for up to 4 weeks per year.

Responsibilities

• Develop and own Brex’s social media and content strategy across X (Twitter), LinkedIn, and emerging platforms — driving reach, engagement, and influence
• Create and maintain a scalable, evergreen content engine that blends product education, thought leadership, customer stories, and culture
• Build and manage a robust content calendar that connects campaign work with platform-native, high-frequency publishing
• Engage with our growing community in real time, especially founders, customers, and influencers — building affinity through authentic interaction
• Write, edit, and oversee high-performing social content, from sharp threads to timely replies, visual storytelling, and brand POV
• Collaborate with PMM, Comms, Brand, and Design to translate complex ideas into compelling narratives
• Track performance, analyze insights, and optimize content and engagement strategy based on what resonates
• Proactively identify opportunities for storytelling across the business — from customer wins to product breakthroughs to cultural moments
• Lead and develop a Social Media Associate, fostering growth and craft development
• Partner with CX, ops, and comms to navigate sensitive topics and escalate issues appropriately while maintaining brand integrity

Requirements

• Have 5+ years of experience in social, content, or editorial roles — ideally SaaS, or high-growth tech, bonus points for fintech experience
• Bring strong editorial instincts and content taste, with a portfolio of social or thought leadership work
• Understand how to blend short-term tactics with long-term brand building
• Are fluent in the language and nuance of tech and fintech social (X, LinkedIn) — you know who’s who and what’s working
• Know how to write sharp, tailored content across formats — from polished posts to reactive replies
• Are a natural community builder — engaging, responding, and creating space for conversation
• Have experience translating company goals into content strategy that supports business outcomes
• Are data-informed but taste-driven — you love dashboards, but lead with instinct
• Can operate at all levels — from building content systems to engaging 1:1 with execs or replying in the moment
• Thrive in a high-output, high-trust team where strategy and execution go hand in hand

Compensation