$100,000 - $150,000
Full-time / Onsite (5 days/week)
We’re looking for a detail-oriented and data-driven Social Media Operations Manager to optimize the planning, execution, and performance of our social media monitoring. In this role, you’ll ensure that our social media strategy is executed efficiently, at scale, and with measurable impact. You will work cross-functionally to streamline workflows, manage processes, and drive performance through insights and operational excellence.
What You’ll DoMonitor, listen, and respond to users in a timely and engaging manner across channels (Reddit, Facebook).
Optimize social media monitoring processes by identifying inefficiencies, implementing solutions, and continuously improving patient experience in those channels.
Develop and maintain reporting structures to track KPIs and generate actionable insights to improve engagement.
Collaborate cross-functionally with Operations and Marketing teams to develop strategies that enhance patient experiences.
Audit and document social media processes and best practices to ensure quality, consistency, and scalability.
Stay up-to-date with the latest social media trends, updates, and best practices.
- Proven work experience as a Social Media Operations Manager or similar operational role.
- Comfortable working full-time, in-office in our downtown San Francisco office.
- Excellent knowledge of major social media platforms (e.g., Reddit, Facebook).
- Exceptional written and verbal communication skills—know how, when, and what to communicate with confidence and clarity.
- Analytical and detail-oriented, with a proactive approach to solving problems.
- Ability to multitask, prioritize, and thrive in a fast-paced environment.
- Strong understanding of community management.
At Mochi, we believe your best work happens when you feel your best—so we’ve designed an environment that fuels your creativity, supports your growth, and makes every day exciting.
🥗 ALL MEALS CATERED – five days a week, breakfast lunch and dinner professionally catered. On-site Barista for unlimited espresso/matcha bar.
💰 Transport on Us – Transportation benefits to make commuting painless
💣 Profitable & Explosive Growth – Our growth is like trying to drink from a firehose while riding a rocket, as we commit to decisions that ensure long-term success, stability, and the well-being of our team and customers—all without the constraints of VC funding.
🚀 High-Impact Work – Be part of shaping the future of digital healthcare during an exciting period of growth and innovation.
👩💻 World-Class Team – Join a team of ex-Tesla, Citadel, SpaceX, Harvard, Princeton, Yale, Dartmouth, IIT across engineering, product, clinical, operations, and beyond—each bringing excellence and empathy to the table.
✨ All the Standard Bits –401(k) match, unlimited PTO, fully covered life insurance, super primo medical dental and vision for our injury prone team.
💸 Competitive Compensation – We offer a top-of-market salary and a generous equity package—because you deserve to share in the upside you help create.
📍 Prime Location – Our vibrant downtown San Francisco HQ is just steps from public transit, great coffee shops, and everything the city has to offer.
The base salary for this full-time position ranges from $100,000 - $150,000 in addition to benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location.
#LI-Onsite #LI-NE
Mochi Health San Francisco, California, USA Office
161 Natoma St, San Francisco, CA, United States, 94105
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