Software Engineer 5 - Device Reliability

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Instant streaming is a key component of Netflix's future strategy. Our first product to support instant streaming to TVs was launched in May 2008. Since then, we have continued to grow the number of Netflix-enabled devices across Smart TVs, Blu-ray players, streaming sticks, and Operator set-top boxes, now amassing thousands of unique integrations. Our partnerships encompass many of the world’s leading consumer electronics brands, including Samsung, LG, Amazon, and Roku, as well as numerous top global operators.

With millions of users streaming Netflix, device reliability is a critical focus area. We aim to delight our customers with a service that consistently works, allowing them to watch Netflix. The Device Reliability Team is responsible for post-launch monitoring and supporting our partners’ Netflix integrations on Smart TVs, Blu-ray players, general set-top boxes (e.g., Roku), and MVPD set-top boxes (e.g., satellite and cable boxes) to enhance the overall quality and reliability of our systems. 

We are monitoring device health in the field across a wide range of different device types. We triage, root cause, and manage issues through to resolution as they arise. In addition, we drive learnings from these issues back to the rest of Netflix and work closely with cross-functional teams to build more resilient products, improve our processes, and develop better-quality features. For more background and details on the team, please see this LinkedIn post.

We are seeking a technology leader to join our team and assist our partners in building and maintaining a world-class, highly reliable Netflix solution.  

To learn more about the origins of our teams, check out this podcast.
We are confident you can do this job if you...

• Demonstrate an analytical approach to large data sets and are skilled at identifying patterns within complex datasets. 

• Exhibit world-class troubleshooting skills, a passion for creating high-quality solutions, and apply your skills to new context areas.

• Have experience collaborating across teams to resolve incidents, conduct root-cause analysis, and drive improvements in reliability and performance.

• Are an expert in developing automation tools for monitoring, deployment, and incident response, ensuring efficient and reliable operations.

• Conduct or participate in analysis and influence product policies and features to improve detection and reliability.

• Have worked on large-scale client-server solutions and have experience in reading logs across multiple technology sources.

• Proficient in modern programming and scripting languages, such as Python/ Javascript/Node.js, and with experience in SQL, data analytics, and data visualization.

• Have 5+ years of relevant experience in related roles.

Additive skill set

• Experience working with consumer embedded devices. A solid understanding of device security, DRM, or video pipelines is a definite plus. 

• Experience in integrating or monitoring payments APIs.

• Experience working with AI models to improve operational productivity and efficiency.

However, we are looking for more than just technical chops. The team is also seeking someone who...

• Has a proven track record of working with cross-functional teams and driving them towards solving issues.

• Understands that proactive, cross-functional communication with internal and external engineering teams, as well as technical leadership, is essential for problem-solving. 

• Enjoys working side by side with partners on tough problems. 

• Knows when time must be taken to build tools to solve ongoing problems.

• Demonstrates an insatiable curiosity for not just “why,” but “how” and “what.”

• Loves pointing to products on the shelf (and in the homes of your friends) to say "I worked on that!" 

At Netflix, we strive to provide competitive and equitable compensation. We carefully consider a wide range of factors, including market indicators, your specific job, skills, and experience, to determine your personal top-of-the-market value. Our compensation may vary based on these considerations and your geographic location. The typical market range for roles in this area of Netflix is $100,000 - $720,000, which represents the total compensation (not just base salary), aligning with our overall compensation philosophy.

Netflix offers a unique and dynamic culture and environment. To learn more about what it's like to work here, please visit our Culture page.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.