Software Engineering Group Manager

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
As a Software Engineering Group Manager for PNC's Site Reliability Engineering Center, you will work within PNC's Information Technology Group and be located at one of our IT Hubs: Strongsville, Ohio; Birmingham, Alabama; Pittsburgh, Pennsylvania; Dallas, Texas; Denver, Colorado or Phoenix, Arizona and manage the daylight shift.
Needed experience/skills:
Bachelor's Degree in Computer Science, Engineering, Information Technology, Business, or related discipline.
• 8+ years of technology, application support, engineering, operations, or service management experience.
• 5+ years of leadership experience managing technical, analytical, or operational teams.
• Demonstrated experience driving operational excellence, production support transformation, and continuous improvement initiatives.
• Strong understanding of Incident, Problem, Change, Availability, and Service Management disciplines.
• Experience leveraging AI, automation, analytics, and process improvement methodologies to drive efficiency gains.
• Exceptional executive communication, stakeholder management, and organizational leadership skills.
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Position Overview:
The Software Engineering Group Manager is responsible for driving operational excellence across the application support organization by leading strategic initiatives focused on production stability, service quality, process optimization, and workforce effectiveness. This leader will oversee a team of Business Systems Analysts (BSAs) responsible for Run-The-Bank (RTB) performance management, establish and lead enterprise Communities of Practice, and implement proactive mechanisms to identify and eliminate recurring operational issues before they impact customers.
The successful candidate will combine strong technical acumen, operational leadership, analytics expertise, and people management skills to improve service reliability, increase organizational efficiency, and advance adoption of AI-enabled operational solutions across the enterprise.
Lead a Global 24x7 Operation; manage distributed teams supporting critical systems around the clock. Participate in leadership escalation and on-call rotations to support major incidents, critical production events, and operational continuity.
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Key Responsibilities:
RTB Performance Management & Operational Excellence
• Lead and develop a team of Business Systems Analysts responsible for measuring, managing, and improving RTB operational performance.
• Establish and govern a comprehensive production quality metrics framework, including incident, problem, availability, reliability, change, and customer experience indicators.
• Drive accountability across technology teams to continuously improve production stability and service health.
• Partner with engineering, infrastructure, and support leaders to identify performance gaps and implement corrective actions.
• Partner with teams to develop executive-level dashboards and reporting to provide transparency into operational performance and risk trends.
• Establish performance targets and operational maturity benchmarks aligned to organizational objectives.
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Community of Practice Leadership
• Build and lead an enterprise Community of Practice focused on operational excellence, application support modernization, and continuous improvement.
• Create forums that foster collaboration, knowledge sharing, and adoption of leading practices across Line of Business support teams.
• Standardize RTB processes, procedures, and operating models to improve consistency and efficiency.
• Champion innovation and transformation initiatives that leverage AI, automation, analytics, and emerging technologies.
• Identify opportunities to reduce manual effort, improve engineer productivity, and enhance service delivery outcomes through intelligent automation.
• Develop reusable frameworks, playbooks, and best practices that accelerate operational maturity across teams.
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Proactive Problem Management & Risk Prevention
• Establish enterprise processes to identify recurring incident patterns, systemic technology issues, monitoring gaps, and operational risks.
• Drive root cause analysis programs that focus on elimination of recurring defects rather than symptom resolution.
• Implement trend analysis and predictive insights capabilities to detect emerging issues before customer impact occurs.
• Partner with engineering teams to prioritize remediation activities based on risk, customer impact, and business criticality.
• Create governance routines that ensure recurring issues are tracked, escalated, and resolved through sustainable corrective actions.
• Improve monitoring, observability, and alerting effectiveness to detect issues earlier in the incident lifecycle.
• Lead efforts to shift the organization from reactive operational management to proactive service reliability management.
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AI & Automation Strategy
• Identify and execute opportunities to transform RTB processes using AI, machine learning, analytics, and automation technologies.
• Drive adoption of intelligent workflows that improve incident triage, problem detection, root cause analysis, operational reporting, and service management.
• Establish a technology roadmap focused on reducing operational overhead while improving quality, speed, and reliability.
• Measure and report realized efficiency gains and business outcomes resulting from automation initiatives.
• Partner with enterprise architecture, engineering, and operations teams to scale successful automation solutions across the organization.
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Organizational Leadership & People Management
• Provide leadership, coaching, mentoring, and career development for direct reports and broader operational teams.
• Build a high-performance culture centered on accountability, continuous improvement, collaboration, and customer focus.
• Support workforce planning, talent management, succession planning, and organizational development initiatives.
• Drive employee engagement and foster an environment of inclusion, innovation, and continuous learning.
• Collaborate with senior leadership to align team objectives with strategic business priorities.
• Develop future leaders and strengthen organizational capabilities through coaching and skill development programs.
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Success Measures:
Success in this role will be measured by:
• Sustained improvement in RTB production quality metrics.
• Reduction in recurring incidents and customer-impacting events.
• Increased automation adoption and measurable operational efficiency gains.
• Strong Community of Practice participation and maturity improvements across support organizations.
• Improved employee engagement, talent retention, and leadership pipeline development.
• Demonstrable shift from reactive incident response to proactive service reliability and preventive operations.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description

• Manages multiple development projects, development groups and/or application support functions for a major business segment.
• Oversees the development and implementation of multiple, complex, organization-wide systems .
• Allocates and ensures resource arrangements during the application development life cycle .
• Maintains relationships with clients to ensure the implementation quality of application systems .
• Provides solutions or recommendations on complicated technology issues for application development and implementation .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

CompetenciesApplication Delivery Process, Application Development (Client/Server), Application Development (Object-Oriented), Application Development Tools, Application Localization and Internationalization, IT Environment, Software Process Improvement (SPI)

Work ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Language Assessments
No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $160,930.00 – $298,870.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 09/02/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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