Job Summary:
The Application Delivery & QA Manager will coordinate releases and QA across the Tax & Licensing and Short-Term Rental platforms under one roof, build a repeatable release pipeline that works across multiple tech stacks (PHP/MariaDB, .NET, Angular), and bring real delivery-performance measurement — deployment frequency, lead time for changes, change failure rate, and mean time to restore.
Duties and Responsibilities
Team Leadership
- Directly manage an Application Delivery & QA organization made up of full-time employees and contractors, spanning U.S.-based staff and nearshore contractors — consolidated from previously separate QA assignments across the Tax & Licensing and Short-Term Rental platforms.
- Hire, coach, and develop QA engineers and automation leads; build clear career paths across manual QA, test automation, and release engineering.
- Serve as the single point of accountability for QA and release outcomes across Tax & Licensing and Short-Term Rental, replacing the current model where quality and release work is scattered with no dedicated owner.
Release & Deployment Management
- Own end-to-end release management across the Tax & Licensing and Short-Term Rental platforms— plus ad hoc emergency hotfix releases.
- Design and operate one unified QA-to-release pipeline that works across differing tech stacks into the same shared model used for Tax & Licensing rather than running parallel processes.
- Build and maintain release calendars, deployment automation, and environment/branching strategy in partnership with engineering managers and architects.
Quality & Delivery Metrics
- Establish delivery-performance visibility using the DORA four key metrics — deployment frequency, lead time for changes, change failure rate, and mean time to restore — where no consistent measurement exists today.
- Define test strategy and coverage standards across manual and automated testing and drive expansion of automated coverage over time.
- Report regularly on release health, defect trends, and QA/delivery metrics to cross-functional leadership and stakeholders.
Cross-Functional Partnership
- Partner closely with the other Software Engineering Managers for Tax & Licensing and Short-Term Rental to align QA priorities and release cadence with product roadmaps.
- Represent QA and release readiness in planning and leadership forums, giving stakeholders clear visibility into risk and delivery timelines.
- Evaluate and adopt AI-assisted testing and automation tooling in partnership with the team's architecture/AI lead and set standards for how the team uses agentic tools in test authoring and maintenance.
Education and Experience:
- 7+ years of QA leadership experience, including 3+ years leading or managing a QA and/or release engineering team of comparable size and complexity, spanning both full-time employees and contractor/nearshore staff.
- Proven experience owning end-to-end release and deployment management in a high-frequency release environment (multiple releases per month, including emergency hotfixes).
- Hands-on experience with test automation frameworks (e.g., TestCafe, Selenium, Cypress, or Playwright).
- Experience introducing delivery-performance metrics — DORA-style deployment frequency, lead time, change failure rate, and MTTR — into an organization that previously lacked them.
- Experience managing distributed, cross-time-zone teams that include nearshore or offshore contractors.
- Experience consolidating previously siloed QA functions into a single, unified practice.
- Experience integrating AI coding or testing agents (e.g., Claude Code, Cursor) into QA and release workflows.
Knowledge, Skills and Abilities:
- Familiarity with PHP/MariaDB, .NET, or Angular-based enterprise applications.
- Background in government technology, tax/licensing compliance, or another regulated SaaS environment.
- Strong written and verbal communication skills, with the ability to present delivery metrics and release risk clearly to senior leadership.
Work Environment:
- Office setting with a moderate noise level.
- The employee will work at an individual workstation, using a telephone and computer.
Physical Demands:
- Must be able to remain seated for extended periods.
- Regular use of a computer and other office machinery, such as printers and copy machines.
- Occasional movement around the office.
- Frequent communication via telephone.
Neumo Summary:
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
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