Lead the software implementation team, combining technical support escalation engineering with program management. Oversee deployments of RADs robotics and AI solutions, manage escalations, coordinate cross-functional teams, ensure delivery quality, and drive operational processes for successful customer rollouts.
About RAD
Robotic Assistance Devices (RAD) is at the forefront of the high-tech security landscape, pioneering robotics and artificial intelligence-based solutions that empower organizations with unprecedented insight. We tackle complex security challenges, stimulate new business innovations, and significantly reduce costs. Every robot and software solution are an in-house creation, ensuring total control over design, performance, quality, and the ultimate user experience. As we continue to grow, we are seeking to expand our software implementation group, the core of our Operations Team. This critical role blends the technical rigor of a support escalation engineer with program management capabilities.
Similar Jobs
Big Data • Cloud • Healthtech • Software • Big Data Analytics
Lead strategic, customer-facing Vault implementations across Clinical, Quality, Regulatory, and Safety. Ensure methodology, timelines, scope, risk/change/escalation management, stakeholder alignment, and customer success. Mentor project teams, partner with IT and executives on roadmaps, support proposals and contracts, coordinate post-deployment Product Support and Customer Success, and drive adoption.
Top Skills:
GxpSaaSVault QualityVault R&DVeeva Vault
Artificial Intelligence • Big Data • Cloud • Machine Learning • Software • Business Intelligence • Data Privacy
The role involves designing cloud infrastructure, managing production Kubernetes clusters, optimizing CI/CD pipelines, enhancing developer experience, and ensuring reliable AI workloads. Candidates should have extensive experience in infrastructure and distributed systems engineering with strong coding skills and cloud expertise.
Top Skills:
AWSAzureDatadogDockerElkGCPGoGrafanaJavaKubernetesPrometheusPythonTerraform
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Lead development and execution of internal communications and change management strategies to align employees with organizational goals. Manage channels, create content (copywriting, speech writing), use data to improve communications, build stakeholder relationships, embrace technology, oversee project planning/budgeting, and mentor team members while resolving conflicts and driving adoption of communication initiatives.
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
