Lead pre-sales and solution architecture for customer experience (CX) engagements: meet clients, elicit business and technical requirements, design and scope IVR/contact-center solutions, deliver demonstrations, respond to RFIs/RFPs, create proposals, and collaborate with sales, partners, and internal teams. Travel to client meetings and field events.
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Solution Architect to help us sell CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Represent PTP CX services and solutions to clients and partners, which includes client meetings and field events such as conferences and seminars
- Work with customers to identify business and technical requirements
- Architect and scope solutions which meet business and technical requirements
- Present solutions and conduct demonstrations
- Create proposals and respond to functional and technical elements of RFIs/RFPs
- Collaborate with sales, partners and internal teams to provide clients with CX solutions
Requirements
- Ideal candidate must be self-managed with a proven track record in professional services and software sales
- 5+ years of speech-based IVR development experience
- Knowledge of IVR and speech standards (VoiceXML, SRGS, SISR, MRCP)
- Knowledge of contact center infrastructure
- Experience with large contact center implementations
- Strong presentation skills
- Excellent verbal and written communication skills
- Available to travel
- BS in Computer Science or Information Systems is strongly preferred
Salary is DOE and is extremely competitive.
PTP San Francisco, California, USA Office
San Francisco, CA, United States
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