Solution Deployment Engineer

Flock is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

Flock Safety is transforming public safety and security by equipping law enforcement agencies and commercial organizations with AI-driven technology to prevent and solve crime.We’re seeking a Solution Deployment Engineer to join our high-performing presales deployment team. In this role, you’ll be on the front lines of customer deployments — solving complex technical problems, ensuring seamless implementations, and setting the standard for quality and expertise in the field.

You’ll own customer engagements end-to-end, working closely with Sales, Product, Operations, and Customer Success to design and deliver technical deployment solutions that directly support our mission and customer priorities. If you thrive on rolling up your sleeves, building scalable solutions, and working directly with customers, this role is for you.

• Create and execute technical solution design and deployments for key customer engagements across the U.S.

• Serve as a trusted technical advisor, ensuring deployments align with customer needs and product capabilities.

• Manage the deployment strategy from pre-sales to implementation for assigned territories

• Participate in discovery sessions to identify key customer requirements, success metrics, and process gaps.

• Troubleshoot and resolve complex technical challenges in real time.

• Contribute to team knowledge by documenting best practices and sharing lessons learned.

• Partner cross-functionally with Sales, Product, Operations, and Customer Experience to support customer goals and deployments

• Maintain deep technical knowledge of Flock Safety’s products and competitive solutions.

• Serve as a product subject matter expert in gunshot detection systems, license plate readers, live video cameras and future product releases, providing technical guidance and strategic recommendations to customers and internal teams.

• Provide feedback to Product teams to improve internal processes, tools, and deployment methodologies.

• Ensure smooth implementation by problem solving to find alternative solutions, navigating permitting or technical obstacles, and ensuring successful deployment of Flock Safety products.
  

• 2+ years of experience in technology presales, solution engineering, deployment engineering (or equivalent) or criminal justice. Experience in crime prevention or crime mapping is a plus.

• Proven track record of hands-on technical delivery in customer-facing roles.

• Strong troubleshooting skills with the ability to stay calm under pressure.

• Excellent communication and presentation skills with both technical and non-technical audiences.

• Comfortable working in a fast-paced, evolving environment with shifting priorities.

• Consultative by nature — you enjoy solving problems and building customer-focused solutions.
  

• Be a technical leader through expertise, not management.

• Work hands-on with cutting-edge technology that makes communities safer.

• Collaborate with a smart, driven, and supportive team.

• Join a mission-driven company where your work has real-world impact.

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

30 Days

• Complete assigned onboarding with SDE mentors for the first 6 weeks

• Understand company products and SDE team workflows

• Attend customer meetings; review deployment plans under supervision and attend other enablement sessions

• Become familiar with deployment plans, specifically in your assigned pipeline, including customer meetings

60 Days

• Complete training on relocation requests review process

• Completing deployment reviews independently

• Manage complex projects/situations (escalating exceptions), and work closely with a Field Ops agent to provide quality control

• Completing an average of 50 cameras reviewed per week

• Own relocation request reviews for assigned states

• Complete a ride along with field tech to view the installation process and how Field Ops works (can be completed any time during training)

90 Days

• Increase output of deployment plan reviews to average 90 per week

• Complete an average of 5 relocation requests per week

In this role, you’ll receive a salary up to $70,000 - $94,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.

If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Flock is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock will come from an email address ending in @flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock role, please report it to [email protected]