TechTammina LLC

Solution Design Consultants/Architects

Posted 5 Days Ago

Be an Early Applicant

In-Office

Pasadena, CA

Mid level

In-Office

Pasadena, CA

Mid level

The role involves designing and implementing telecommunication solutions, specializing in various Genesys products, IVR design, and workforce management. Candidates must have experience with data warehousing and integration with web services.

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Company Description

First IT Solutions

Job Description

Technical/Functional Skills :

Key desired technical skills: (extensive experience with at least two of the areas below is required):

Provisioning and implementing DID’s, Toll Free Numbers, DNIS’s, circuits and services with carriers;

Call routing technology and reporting (preferably Genesys Universal Routing Server, Genesys Advisor, Genesys CCPulse, Genesys Interactive Insights)

Interactive Voice Response (IVR) design (preferably Genesys Voice Portal)

Call recording (preferably NICE)

Workforce management solutions (preferably Aspect)

Performance management and data warehousing (preferably Merced and Business Objects)

Integration with web services

Computer Telephony Integration (CTI) (preferably Genesys)

Intermediate or higher level of proficiency in Microsoft Excel is required

Database design/reporting experience is a big plus (MySQL, Oracle, Microsoft SQL Server, or Access)

Qualifications

Bachelors

Additional Information

Job Status: Permanent

Share the Profiles to mdanish(at)1stitsolutions.com

Contact: 703-349-1004

Keep the subject line with Job Title and Location

Top Skills

Access

Aspect

Business Objects

Genesys Advisor

Genesys Ccpulse

Genesys Interactive Insights

Genesys Universal Routing Server

Genesys Voice Portal

Merced

Excel

Microsoft Sql Server

MySQL

Nice

Oracle

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