Solutions Engineer (Associate)

Hyperbound (YC S23) is building the Sales Performance OS, a new category of sales-tech that helps enterprise sales organizations coach, measure, and scale top-performer behaviors.

We just raised our $15M Series A, closed $1M+ in new ARR two months in a row, and are scaling from 15 → 30+ teammates this year. We are one of the fastest-growing companies in our batch, hitting 170%+ NRR this year and partnering with enterprise customers like Monday.com, Bloomberg, LinkedIn, Tipalti, Vanta, and Autodesk.

We are scaling fast, and this is your chance to join right before liftoff.

We are hiring our first Associate Solutions Engineers to become product experts and own the front line of customer success. You will handle technical support, lead onboarding execution, and partner with Account Managers to drive adoption and expansions.

This role is designed as a launchpad into becoming an Enterprise-Focused Solutions Engineer, the technical counterpart to our Strategic Account Managers. Within 12 to 18 months, you will be working directly with senior executives at some of the world’s best-known brands, helping them adopt and expand Hyperbound at scale.

You will also work directly with our founders (your direct manager), the product team, and the pre-sales team. This kind of context and exposure across the full customer journey is rare, and it will give you a holistic view of how enterprise SaaS companies scale from the first sales conversation to enterprise-wide adoption.

Along the way, you will gain mentorship from senior engineers and the founding team, sharpen your technical problem-solving skills, and build a unique blend of customer, technical, and business experience that will set you apart early in your career.

• Be the first line of technical problem-solving for customers, handling Tier 1 and Tier 2 support requests

• Run onboarding execution: configure integrations, set up workflows, and ensure customers realize value quickly

• Partner with AMs during expansions to validate technical feasibility and build demos or proof-of-concepts

• Monitor product usage, resolve adoption blockers, and coach end-users on workflows and features

• Analyze support tickets and surface trends to the product team, directly influencing the roadmap

• Automate repetitive workflows by creating self-service docs, chatbots, or tooling

• Observe and analyze customer usage patterns, then translate insights into reports for product and engineering

• Build internal playbooks and customer-facing documentation to shorten time-to-value

• Base salary: $100K–$110K

• Bonus: $10K–$15K based on onboarding efficiency, adoption metrics, and support analytics

• OTE: $110K–$125K

• You are a new grad or have 0–2 years of experience in a technical, customer-facing role (support, solutions, consulting, or implementation)

• You are curious and technically capable, comfortable debugging workflows, exploring APIs, and learning new systems quickly

• You want to work directly with enterprise customers and senior executives to see how technical solutions are deployed at global scale

• You are excited by the idea of growing into an Enterprise-Focused SE, or exploring a Product or PM path depending on your strengths

• You thrive in fast-paced environments and want to help shape the playbook, not just follow one

• You are eager to be on the ground floor of a breakout YC company, learning in-person with the founders, product team, and pre-sales team

This role is designed as the starting point for a long-term career at Hyperbound.

• In your first 12 months, you will master onboarding, customer support, and adoption workflows while gaining direct exposure to enterprise customers.

• From there, you can grow into an Enterprise-Focused Solutions Engineer role, where you will own technical success for our largest accounts and sit in executive-level conversations with customers.

• Over time, you can choose to advance into leadership within the Solutions Engineering team or transition into a Product or PM track.

Benefits:

• Commute, Medical, dental, and vision benefits

• Take what you need vacation policy

• Free Lunch in-office

***This is not a remote role! 5x/week at our SF office.

About the Interview

1. Initial screening call

2. First interview call with the Head of Solutions Engineering at Hyperbound

3. Technical take home assignment with discussion

4. Final interview with the Founding Team