Solutions Engineer

About the Company

We are transforming the tax software landscape with cutting-edge technology designed to simplify and streamline complex tax processes. Our platform delivers intelligent, automated solutions for businesses and tax professionals, reducing administrative burdens and ensuring compliance with ease. As a SaaS company dedicated to innovation, we integrate AI and automation into every facet of our customer experience, ensuring our clients receive best-in-class support and enablement. Come join us in redefining how tax software companies engage with and support their clients!

About the Role

We're redefining how accounting firms handle tax season — bringing automation, structure, and confidence to complex filing workflows. As a Solution Consultant, you play a critical role in helping firms get up and running, use the platform effectively, and maximize their value from day one.

You bring a strong understanding of tax workflows, multi-entity operations, and the real-world constraints firms face. You thrive in moments of hands-on client interaction — whether leading demos during the sales process, guiding firms through onboarding milestones, or stepping into high-risk situations with clarity and empathy. You're not responsible for long-term relationship management, but you make sure each relationship starts off strong.

Your mission is to deliver compelling, workflow-aligned demos that drive confidence in the sales process, then guide new clients through onboarding with clear, contextual training. You help lay the groundwork for retention by ensuring clients understand how the platform fits into their tax processes, trust it to meet critical deadlines, and achieve meaningful early wins.

What Success Looks Like

• Increase new client conversion through targeted demos and pre-sale support
• Improve implementation success and reduce time to first value through structured onboarding execution
• Drive client confidence through effective training, improving filing readiness and satisfaction
• Identify and surface early risks or enablement gaps to Account Management
• Reduce escalations by proactively guiding clients through setup, training, and usage milestones
• Provide Sales, Product & Account Management feedback to improve the onboarding experience

Responsibilities

Sales Enablement & Demo Execution

• Deliver demos tailored to client tax workflows, entity structure, and seasonality needs
• Support Sales in objection handling and RFP responses with workflow-based consultation
• Lead early-stage product webinars and education sessions for prospects

Onboarding Execution & Enablement

• Create, execute, and adapt onboarding playbooks in coordination with implementation and support resources to address specific client requirements
• Train clients on system setup, filing workflows, and best practices for complex tax environments
• Guide firms through critical deadlines, ensuring confidence and platform familiarity
• Provide structured support to ensure a smooth launch and early client success

Escalation Support & Risk Mitigation

• Step into high-risk or stalled accounts to provide fresh perspectives and resolve roadblocks
• Partner with Account Managers to surface risks and recommend next steps
• Provide targeted and proactive guidance during deadline periods and escalations

Cross-Functional Partnership

• Lead the transition between Sales & Account Managers post-contract signing
• Provide feedback to Product and Marketing based on real-world client interactions
• Keep demo and training assets up to date with the latest feature enhancements

Qualifications

• 5–8+ years of experience in tax technology, implementation, or solution consulting within a SaaS company
• Deep familiarity with tax workflows, multi-entity structures, and client expectations around deadlines
• Strong experience in live demo environments and delivering high-impact client training
• Excellent communication skills, particularly when teaching and simplifying complex systems
• Experience supporting onboarding, managing escalations, and helping clients navigate change
• Knowledge of CRM and project management tools like HubSpot, Asana, or similar
• Exceptional attention to detail with an empathetic and proactive approach to client success

What Sets Great Candidates Apart

• Workflow Whisperer – You know how firms operate and can speak their language
• Training Champion – You make people feel capable and ready, not overwhelmed
• Solution Provider – No problem is insurmountable and every puzzle has a solution
• Onboarding Partner – You help clients implement the plan and stay on course
• Escalation Ally – You jump in when needed and help stabilize key relationships
• Process-Minded – You think in milestones, outcomes, and the client's perspective
• Collaborative by Nature – You work well with Sales and Account Managers, ensuring alignment from first call to renewal

Benefits

• Unlimited Vacation Policy + Sick Time + Holidays
• Paid Parental Leave
• Fully Remote Opportunity
• Healthcare Benefits and 401(K)
• Growing Startup Culture