Solutions Engineer

Overflow is a Series B Silicon Valley technology company with a bold mission: to inspire the world to give. We are a B2B SaaS philanthropy platform that enables modern giving across cash, stock, and crypto for nonprofits, churches, and mission-driven organizations.

Backed by leading investors including Uncork Capital, Craft Ventures, and Village Global, Overflow builds secure, beautifully designed infrastructure that powers generosity at scale.

Overflow was founded on the belief that generosity transforms people and communities. Inspired by Proverbs 11:24 — “The world of the generous gets larger and larger” — we operate with integrity, stewardship, service, and excellence.

As part of our commitment to collaboration, team members are required to participate in designated in-person collaboration days on Mondays at our Los Gatos, CA office. Employees must be willing and able to commute to this location as part of their job responsibilities.

Overflow is seeking a mission-aligned, results-oriented Solutions Engineer to support both the sales and onboarding experience for our partners. In this role, you’ll work cross-functionally with the GTM, Product, Engineering, and Onboarding teams to guide churches and nonprofits through technical discovery, integrations, implementation, and activation. You’ll serve as a trusted technical advisor during the sales process, helping prospects understand Overflow’s platform, integrations, security, and implementation approach while translating technical concepts into clear business value.

Following the sale, you’ll help ensure successful onboarding and implementation across Overflow products — from integrations and data imports to troubleshooting and partner support. The ideal candidate combines technical fluency, strong communication skills, adaptability, and customer empathy with a passion for helping mission-driven organizations amplify generosity and achieve their missions while embodying Overflow’s values in daily work.

• Support the Sales Process: Partner with Account Executives during discovery calls, demos, technical reviews, and strategic conversations to communicate Overflow’s platform capabilities, integrations, implementation approach, and technical value proposition.

• Lead Technical Discovery & Solution Design: Identify customer operational needs, integration requirements, reporting workflows, migration considerations, and ecosystem dependencies in order to recommend scalable solutions tailored to each partner.

• Drive Successful Implementations: Support partners through onboarding, activation, integrations, data imports, and troubleshooting to ensure a smooth and successful implementation experience across Overflow products.

• Collaborate Cross-Functionally: Work closely with GTM, Product, Engineering, and Onboarding teams to solve technical challenges, improve partner experience, and support customers throughout the full lifecycle.

• Serve as a Technical Advisor: Become a subject matter expert on Overflow’s platform, APIs, integrations, and payment infrastructure while translating technical concepts into clear, customer-friendly communication.

• Improve Processes & Enablement: Help build scalable Solutions Engineering and Technical Account Management processes, including documentation, implementation guides, training resources, and internal best practices.

• Problem Solve & Escalate Effectively: Troubleshoot technical issues, proactively identify implementation risks, and partner with Engineering to ensure bugs and customer feedback are clearly communicated and resolved.

• Build Customer Confidence: Act as a trusted technical partner who helps churches and nonprofits feel supported, informed, and confident throughout their partnership with Overflow.

• Understanding of APIs, webhooks, authentication methods, and SaaS integration patterns.

• Familiarity with payment processing infrastructure, fintech systems, reconciliation workflows, and transaction lifecycles.

• Ability to communicate highly technical concepts to non-technical audiences with clarity and confidence.

• Experience supporting enterprise software implementations or technical pre-sales processes.

• Familiarity with CRM, ChMS, ERP, and accounting ecosystems commonly used by churches and nonprofits such as Rock RMS, Sage Intacct, Salesforce, etc.

• Experience working cross-functionally between Sales, Product, Engineering, and Customer Success.

• 5+ years in technical support, sales engineering, implementation engineering, or a related role.

• Strong foundation in software development concepts and programming languages.

• Ability to analyze and solve technical challenges with attention to detail.

• Proven subject-matter expertise; able to lead without heavy oversight

• Strategic, solutions-oriented mindset

• Alignment with Overflow’s mission and values

• Commitment to hybrid work, including in-person collaboration days

• Strong communication, accountability, and resilience

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Experience as a Sales Engineer, Solutions Engineer, Implementation Consultant, Technical Account Manager, or Solutions Architect in SaaS or fintech.

• Excellent communication and attention to detail

• Strong time management and ability to meet deadlines

• Familiarity with role-relevant tools and platforms

• Account Executives feel technically supported and more confident in complex sales cycles.

• Prospects experience reduced friction and increased trust during technical evaluations.

• Enterprise implementation risks are identified before contracts are signed.

• Technical objections are addressed earlier in the sales process.

• Customer onboarding timelines improve through better technical discovery.

• Product and Engineering teams receive clearer customer feedback loops from the field.

• Overflow improves win rates in larger and more technically complex opportunities.

The estimated starting base salary range for this position is $100,000-150,000 USD, depending on location and experience.

Overflow’s compensation philosophy is rooted in Carta Total Compensation benchmarks, ensuring pay that is competitive by role, geography, and function. Actual compensation may vary based on factors including job-related skills, experience, interview performance, and market data.

Total compensation may also include equity, performance-based bonuses (for eligible roles), and a comprehensive benefits package. As a Series B company, we believe equity is a meaningful part of building long-term ownership—when Overflow wins, our team should share in that upside.

Overflow offers a thoughtful benefits package designed to support your well-being, growth, and life outside of work, including:

• Competitive base salary with equity and commission eligibility

• Medical, dental, and vision coverage for employees and dependents

• Generous paid time off and company holidays

• Paid parental leave

• 401(k) retirement plan

• Dedicated mental health and therapy stipend to support personal well-being

• Team retreats and intentional in-person gatherings throughout the year

Overflow is proud to be an equal opportunity employer and is committed to building a diverse and inclusive team.