GENERAL SUMMARY
The Spa Operations Supervisor exemplifies the service standards and operational procedures of the Spa, to ensure members and spa guests receive the highest level of guest satisfaction. Responsibilities include management of the spa staff to assure standards of performance are being met and exceeded, training and scheduling of staff, and maintaining efficient and accurate scheduling of appointments to create exceptional customer experience while maximizing spa revenue.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:
Our Mantra:
Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By:
Actions We Live By. It's who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete's Promise:
Service Forward
Ruthlessly Consistent
Do the Right Thing
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
Employee Management
- Assist Spa Director in recruitment, hiring, training, supervision and development of those supervised in accordance with company polices and directives
- Train Spa Desk staff on Spa Desk operations and ensure adherence to standard operating, opening, closing, time clock procedures, and shift coverage and computer policies
- Responsible for implementation of all laws, regulations and policies regarding employment practices, safety rules and all other company policies and procedures
- Oversee day-to-day Spa operations run smoothly and efficiently through a visible management presence and leadership
- Assist Spa Director in payroll processing for Spa staff
- Monitor uniform adherence of Spa staff
- Create work schedules for Spa Desk staff two months in advance, including all required breaks and requested time-off, if able to accommodate
Spa Management
- Manage spa and shop inventory including receiving and managing retail and supplies, ensuring supplies are stocked appropriately, perform inventory counts and loss control
- Place and receive orders for retail and professional supply
- Ensure safety and security of Spa through continuous monitoring of member and guest check-in
- Daily walk-throughs of Spa to ensure a clean, organized, safe and well-maintained facility
- Resolve member billing issues, gift card purchases and issues
- Complete daily drawer reports and synchronize software applications
- Drive initiatives and make decisions to increase revenues and booking potential by increasing room utilization and shift coverage
Communication and Relationships
- Communicate timely and follow up, as appropriate
- Active participation in required events, required programs, required meetings and required trainings
- Promote harmonious relations among members, staff, vendors, and the community at-large.
- Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
- Maintain cleanliness of Relaxation Room and stock level of items
- Assisting with Laundry duties
MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS & KNOWLEDGE
- Policies and Regulations — Knowledge of company polices
- Management of Personnel Resources — Knowledge of principles and procedures for legally identifying the best people for the job, hiring, motivating, developing and directing people as they work.
- Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand.
- Oral Comprehension and Expression —Ability to understand and communicate so others can understand ideas and information.
- Computer – Ability to utilize spa software programs
EXPERIENCE & EDUCATION
- Minimum of 2 years prior supervisory experience in spa or hospitality industries
- Demonstrated ability to support and develop a diverse environment.
- Experience in personnel supervision, training, and evaluation.
WORKING CONDITIONS/ PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position deals with outside personnel such as residents and clients on a regular basis with contact in various forms such as in person, phone and email.
- The location of the position changes frequently from indoors to outdoors as site visits are necessary. However, extreme environmental conditions do not exist.
- It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
- It is necessary to adapt to a frequently changing environment.
- Sitting and standing is as needed.
- It is necessary for the position to travel independently to property locations on a regular basis.
JOB DESCRIPTION REVISION
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.
The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.
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