Specialized Success Manager

Who We Are

Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations.

Learn more at ontic.co or follow us on LinkedIn.

Who You Are

Ontic is seeking a Success Manager to own the full post-implementation customer lifecycle for a portfolio of mid-market and enterprise clients. This is a commercial success role responsible for driving platform adoption and measurable value, while also owning renewals and identifying expansion opportunities.
This role is ideal for someone who thrives in a hunter–farmer hybrid position. You will deepen existing relationships, retain and grow revenue, and act as a trusted advisor to security leaders, while partnering closely with Sales, Product, and Services to drive outcomes.
You will manage approximately 20–30 customers, serving as the primary point of accountability from onboarding through renewal and expansion.


Responsibilities
Customer Value & Adoption

• Drive strong platform adoption by aligning Ontic capabilities to customer security objectives and operational workflows

• Proactively track customer health, usage, and outcomes, intervening early to mitigate risk

• Deliver value-based conversations, including enablement sessions and executive business reviews

Retention & Revenue Ownership

• Own renewal forecasting and execution for your book of business, carrying a renewal and upsell target

• Lead renewal conversations, negotiations, and contract execution in partnership with Sales

• Identify, qualify, and progress expansion opportunities across additional Ontic products and services

Growth & Advocacy

• Act as a strategic advisor to customers, helping them maximize ROI while positioning new solutions that support their evolving needs

• Serve as the voice of the customer internally, influencing product direction, services strategy, and go-to-market priorities

• Build long-term relationships that result in referenceable, advocates of Ontic

• Operational Excellence

• Maintain accurate forecasting, account plans, and activity tracking in Salesforce

• Partner cross-functionally with Sales, Support, Product, and Services to resolve challenges and drive outcomes

• Contribute to scaling the Client Success function through process improvement and tooling (SFDC, Pendo, Jira, Domo, etc.)

You’re a Great Fit If You Have

• 2+ years of experience in Customer Success or Account Management with ownership of renewals and upsell targets

• Experience managing a portfolio of customers and balancing retention, growth, and adoption priorities

• Comfort leading commercial conversations with senior stakeholders

• Strong organizational skills and the ability to manage multiple accounts with competing priorities

• Excellent communication skills, including executive-level presentations

• SaaS experience required; security, intelligence, or executive protection domain experience is a strong plus

• Familiarity with tools such as Salesforce, ChurnZero, Pendo, Jira, Domo, and modern AI productivity tools

• Corporate Security or Executive Protection acumen is a plus

Ontic Benefits & Perks

Competitive Salary

Medical, Vision & Dental Benefits

401k

Stock Options

HSA Contribution

Learning Stipend

Flexible PTO Policy

Quarterly company ME (mental escape) days

Generous Parental Leave policy

Home Office Stipend

Mobile Phone Reimbursement

Home Internet Reimbursement for Remote Employees

Anniversary & Milestone Celebrations

Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.

All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at [email protected] or call (512) 572-7400