Drive account expansion within assigned enterprise customers by maintaining executive sponsorship, developing account plans, identifying and closing cross-sell opportunities, and partnering with Customer Value Managers and solution teams to deliver Coupa's spend management solutions and measurable business value.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Sr Account Director, Customer Growth at Coupa:
As a Customer Growth Account Director at Coupa, you will directly and significantly impact our organization by driving account expansion within our existing customer base. Your role is crucial in maintaining executive sponsorship, understanding the unique business needs of our customers, and developing comprehensive account plans and strategies. By fostering strong relationships and working closely with our Customer Value Managers (CVMs) and other customer-facing teams, you will identify, pitch, and close cross-sell opportunities to drive growth within your assigned accounts.
Your contributions will be pivotal in our continued success and market leadership. Through your expertise in account management and deep understanding of our customers' evolving requirements, you will ensure that Coupa remains a trusted partner and delivers exceptional value to our clients. By effectively expanding our customer accounts, you will contribute to our overall growth trajectory and help solidify our position as a leader in the industry. Join us in shaping the future of customer growth at Coupa and make a lasting impact on our organization's success.
What You'll Do:
- Collaborating with customers, Customer Value Managers (CVMs), and internal teams to identify cross-sell opportunities aligned with customer business objectives
- Developing and executing on an account development strategy to establish Coupa as the leading Total Spend Management platform
- Creating an account penetration model that enables multi-angle access to key stakeholders within the customer organization
- Crafting value messaging targeted towards the chief economic buyer in target accounts, aligning with their specific needs and challenges.
- Partnering with supporting functions such as CVMs, Value Solutions Consultants, and Customer Support to enhance Coupa's brand presence in assigned accounts.
What You Will Bring to Coupa:
- A strong SaaS sales background with a proven track record of developing existing Accounts and driving complex multi-stakeholder engagements
- The ability to identify client pains and develop unique and compelling value propositions that focus on delivering business value to the client
- Out-of-the-box-thinking and bringing fresh ideas to replace existing solutions with Coupa ́s outstanding Spend Management solutions portfolio, including Coupa Pay and Coupa Supply Chain
Required Domain Expertise: Deep foundational knowledge of the Enterprise SaaS landscape, specifically within Business Spend Management (BSM), ERP, or Supply Chain ecosystems.
Subject Matter Expert In: Procure-to-Pay (P2P), Source-to-Pay (S2P), Procurement, and Strategic Sourcing workflows
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Coupa Foster City, California, USA Office
Coupa Foster City Office
950 Tower Ln, Foster City, California, United States, 94404 2121
Similar Jobs at Coupa
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Lead Americas partner success strategy and team, build executive partner relationships, drive partner activation and commercial readiness, align cross-functional stakeholders, develop partner business plans, and evolve the regional partner model to meet growth goals.
Top Skills:
CoupaCoupa AiEnterprise Saas
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
This role involves designing scalable data ingestion systems and building a centralized data lake on Apache Iceberg. Responsibilities include improving performance and reliability, collaborating with data engineers, and providing technical leadership.
Top Skills:
Apache IcebergAWSAzureBigQueryDatabricksGCPPrestoPythonSnowflakeSQLTrino
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Design, deploy, and operate scalable data pipelines and cloud infrastructure for ML/GenAI, manage day-2 LLM serving platforms, automate IaC and platform maintenance, ensure observability and reliability, and support production ETL and incident response.
Top Skills:
AnsibleSparkAWSAzure AksBashChefDnsDockerEcsEksEmrGenaiGitHelmIamJavaJenkinsKubernetesLinuxLlmLoad BalancerLookerMlopsMySQLPythonRedshiftRundeckS3Terraform
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
