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We’re a growing company. Everything we do, we do to help people grow into the best version of themselves. As the pioneers of hair wellness, we create clinically tested products for hair growth and provide support for people at every step of their hair journey.
Our multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients -- and is recommended by over 7,500 physicians and hair professionals for trusted, reliable results. We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too -- by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.
Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.
About You
Nutrafol is looking for a detail-oriented and analytically driven Sales Operations professional to support our Pro Channel organization. In this role, you'll be a key operational resource for both our field sales teams and internal leadership — keeping data, reporting, and day-to-day business processes running smoothly. This is a great opportunity to grow your career within a high-impact function at a fast-growing wellness company. Due to the needs of the business, must be comfortable working East Coast hours.
Responsibilities
Data & Analytics
- Monitor and maintain the accuracy and completeness of data within Salesforce and Tableau
- Conduct regular data audits and investigations to identify and resolve discrepancies
- Support the review and distribution of daily, weekly, and quarterly performance reports
- Assist in the optimization and maintenance of goal-setting and quota methodologies
- Support the administration and tracking of incentive compensation plans
- Maintain and improve territory alignment and allocation processes
- Support the data exchange process with external customers and partners
Sales Reporting & Operations
- Assist in the design and enhancement of field-facing reports and dashboards
- Support field communications in partnership with Sales Operations leadership
- Partner cross-functionally with Finance, Operations, and Marketing on business planning and operational calendar activities
- Help maintain and improve tools that allow field teams to plan, execute, and track performance
- Serve as a reliable resource for field reps and managers on operational processes and system questions
Business Operations & Administrative Support
- Coordinate and support recurring Sales Operations rhythms including team meetings, business reviews, and planning cycles
- Assist in preparing presentations, recaps, and materials for leadership meetings and QBRs
- Track and follow up on open action items and project deliverables across the Sales Ops team
- Help onboard new field reps by coordinating system access, tools, and operational resources
- Manage and maintain shared documentation, process guides, and operational playbooks
- Support vendor coordination and assist with tracking contracts, invoices, and purchase orders
- Assist leadership with ad hoc research, analysis, and special projects as needed
Requirements
- Bachelor's degree required; advanced degree a plus
- 3–5 years of experience in Sales Operations, Business Operations, or a related support function within wellness, nutraceuticals, cosmetics, medtech, or a field-sales-driven industry
- Hands-on experience with Salesforce, CRM or equivalent
- Experience with Tableau or similar reporting visualization tools
- Exposure to incentive compensation, territory management, or quota-setting processes preferred
- Strong Excel/data skills; experience with reporting tools and dashboards
- Proficient in Microsoft Office and/or Google Workspace for document and presentation prep
- Highly organized with strong attention to detail and the ability to manage multiple priorities
- Clear communicator who can translate data into actionable insights for field stakeholders
- Comfortable working independently and collaborating across teams in a fast-paced environment
- Fully remote work experience
- Comprehensive medical, dental, and vision package, including FSA program
- 401K with employer match
- Quarterly Bonus Program
- Flexible PTO
- Two company-wide wellness breaks every day
- Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
- Monthly wellness stipend
- Monthly internet stipend
- Monthly cell phone stipend
- Annual learning & development stipend
- Free meditation app membership (Headspace)
- Free Nutrafol subscription
- Pet insurance discounts and benefits
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