We are seeking a highly motivated Senior Business Intelligence Engineer (BIE) to join Natera’s Patient Experience (PX) Data Science & Analytics team. This role is critical to our mission of creating intelligent, adaptive systems that reduce friction in patient journeys, improve operational efficiency, and enable personalized experiences.
As a Senior BIE, you will partner closely with PX data science, operations, engineering, and leadership teams to design, build, and optimize scalable data infrastructure, reporting pipelines, and self-service analytics. You will drive high-impact initiatives that empower stakeholders with reliable, actionable insights and intuitive visual tools to improve patient engagement and streamline PX operations.
Key Responsibilities- Lead the design and development of robust data models, ETL pipelines, and dashboards to track patient experience performance.
- Build and maintain patient journey visualization tools that clearly map, support, and communication touchpoints to identify friction and optimize engagement.
- Translate analytical models into production-ready data workflows and reporting frameworks.
- Define, standardize, and maintain key PX metrics and data definitions, ensuring consistent reporting across the organization.
- Build and maintain scalable Snowflake and AWS-based BI solutions that support advanced analytics, forecasting, and experimentation.
- Partner with PX leaders to develop data-driven KPIs and operational scorecards for ongoing performance management.
- Proactively identify data gaps and improve data quality, governance, and accessibility.
- Mentor and coach junior BIEs, sharing best practices in data engineering, reporting, and analytics.
Basic Required:
- 5+ years of experience in BI, Data Engineering, or Analytics Engineering, with demonstrated impact in healthcare, operations, or enterprise platforms.
- Advanced SQL expertise with large-scale datasets in Snowflake, Redshift, or similar cloud warehouses.
- Proficiency in data modeling (Snowflake schema) and ETL pipeline development.
- Strong experience with modern BI tools (e.g., QuickSight, Power BI) and dashboard performance optimization.
- Hands-on experience with AWS data ecosystem (S3, Lambda, Glue, etc.) or equivalent.
- Ability to translate business requirements into scalable data solutions and intuitive visualizations.
- Excellent communication and data storytelling skills, with proven ability to influence non-technical stakeholders.
- Proven ability to mentor and uplift team members, fostering a culture of learning and innovation.
Preferred:
- Experience building complex data journey analytics or visual tools in healthcare or customer experience contexts.
- Experience supporting A/B testing frameworks, experimentation platforms, or causal inference analysis.
- Familiarity with Python and advanced data transformations and workflow automation.
- Exposure to call center data platforms (Twilio, Salesforce) and healthcare operations data.
- Knowledge of data governance, cataloging, and metadata management best practices.
At Natera PX Data Science Analytics, we're reimagining the patient experience with AI and data at the core. This is a unique opportunity to make meaningful, real-world impact through cutting-edge innovation. As a senior BIE, you’ll work in a fast-paced, supportive environment where your contributions help shape the future of patient care.
If you're passionate about building smart solutions that truly enhance patient care and experience—we want to hear from you.
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page
Top Skills
Natera San Carlos, California, USA Office
201 Industrial Road, San Carlos, CA, United States, 94070
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