Sr Consultant

Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.

We are looking for a high-energy and collaborative Enterprise Customer Success Manager to serve as the strategic interface between our clients, internal engineering, and product teams. This role requires both strong tactical skills and strategic-level thinking. On the tactical side, this person needs to be able to help the team navigate through agile delivery, manage the team and architecture to provide the guidance, and shepherd in-flight projects to their successful ends. This candidate will work closely with Product Managers, Delivery, DevOps, Infrastructure, and Business Operations teams in a highly collaborative and global environment to provide quality software and solutions to our clients.

• Manage all stages of the customer relationship: implementation, relationship building, insight presentations, and issue & risk management.
• Provide expert knowledge and support to our growing client base through a consultative approach to deliver successful outcomes.
• Work collaboratively with the rest of the Customer Success team to provide red-carpet support to our clients.
• Engage Solution Engineers and other Incoders as needed to guide customers through implementations and successfully transition into production phase, resulting in account growth.
• Make impactful and creative decisions that move client projects forward.
• Develop processes to scope out enterprise customer requirements correctly.
• Build a methodology that delivers continuous results and measures success.
• Provide customer support and solve issues in integration and production, leveraging knowledge of the product and cross-functional teams.
• Find creative solutions to customer requests and deliver experiences that clients will love.
• Lead insight presentations, including data analysis and interpretation, for clients and their executive teams.

• Client Obsessed – You build amazing client relationships through exceptional service, always operating with a red-carpet mindset.
• Strategically Tactical – You zoom out to see the big picture and zoom in to get things done, comfortable owning both the roadmap and the day-to-day.
• Analytically Sharp – You're comfortable with large data sets and able to extract business insights that executives can act on.
• Confident Relationship Builder – You easily build trust with customers and internal partners, maintaining it through consistent delivery.
• Ambiguity Tolerant – You thrive in a fast-paced, rapidly evolving business landscape and bring structure and urgency to complex situations.
• Naturally Curious – You're eager to learn, proactive in sharing knowledge, and always looking for better ways to serve clients.
• Cross-Functional Connector – You know when to pull in the right people and how to align diverse stakeholders around a common goal.

• Experience in a consulting firm leading customer projects with demonstrated analytic and problem-solving skills.
• MBA or relevant Master's degree in business, technology, or engineering is highly preferred.
• Previous Customer Success experience in an enterprise and/or SaaS environment is a plus.
• Strong project/program management skills.
• Technical acumen to allow effective articulation of enterprise capabilities and offerings is highly preferred.
• Excellent communication skills with the ability to distill complex issues.
• Solid stakeholder management skills, both internal and external.
• Experience working in an organization that develops mobile apps and services for enterprise customers.
• Working knowledge of biometrics or identity software is ideal.
• Proven track record of resolving issues and risks in a cross-functional and collaborative way.

• Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically.
• Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years.
• Elite Team & Backing – Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
• Ownership & Autonomy – Operate like a founder with the resources of a unicorn.
• Global Impact – Every program you launch will reverberate across industries and continents.

Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.