Sr. Customer Success Manager

 We’re reinventing the market research industry. Let’s reinvent it together.

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

The salary range for this job is $80,000 - $100,000/year + Bonus 

As a Senior Customer Success Manager on the Enterprise Team, you will own post-onboarding customer relationships for a focused portfolio of enterprise clients. You will partner with senior stakeholders and day-to-day users across Sales, Marketing, Merchandising, Category Management, Brand, Shopper Insights, Consumer Insights, and Analytics to deeply understand business objectives, identify strategic use cases, and connect Numerator’s data and solutions to measurable outcomes.

You will be expected to move beyond tactical account support and operate as a trusted advisor and business partner. This includes leading strategic customer conversations, identifying risk and opportunity patterns across accounts, developing customer success plans, surfacing impact stories, and proactively recommending ways clients can further integrate Numerator data into their workflows and decision-making processes.

You will also partner closely with Sales, Onboarding, Education, Support, Operations, Product, and other internal teams to deliver a seamless enterprise customer experience. In partnership with Sales, you will contribute to account planning, support renewals, identify white-space opportunities, and help expand Numerator’s footprint across teams, business units, and use cases.

What You’ll Do

• Serve as a trusted advisor to enterprise customers, helping them achieve strategic goals and maximize value from Numerator.

• Build deep customer relationships and develop a strong understanding of their business, priorities, and opportunities.

• Lead executive business reviews and strategic conversations that drive adoption, engagement, and measurable outcomes.

• Proactively monitor customer health, identify risks and opportunities, and develop plans that support long-term success and retention.

• Demonstrate and communicate customer impact through success stories, ROI, and strategic recommendations that deepen value.

• Partner cross-functionally with Sales, Product, Support, and other teams to deliver an exceptional customer experience and drive growth.

• Act as the voice of the customer, sharing insights, best practices, and feedback to influence strategy and improve the customer journey.

• Bachelor’s or Master’s degree (preferred) or 1 or more years relevant experience.

• Desired CPG experience in Brand Marketing, Market Research, Category Management, and/or Shopper & Consumer Insights roles, or experience as a service provider to these functions

• Understanding of both syndicated and household panel date (Nielsen and/or IRI)

• Working knowledge of enterprise software applications and services designed for the retail and consumer goods industries is highly valued (e.g., Nielsen, IRI, NPD, Dunnhumby)

• Working knowledge of Business Intelligence software such as Microstrategy, Tableau, QlikView, or Business Objects

• Skilled at developing relationships with clients to become a trusted and value-added business partner

• Excellent oral and written communication skills

• Strong presentation skills, particularly with customers or prospects present

• Proven analytic skills: conceptualizing, analyzing, deriving insights from data, and designing an execution plan to derive results from insights

• Proven track record of delivering high-quality results in a timely manner

What We Offer

• An inclusive and collaborative company culture - we work in an open environment while working together to get things done, and adapt to the changing needs as they come.

• Market competitive total compensation package.

• Volunteer time off and charitable donation matching.

• Strong support for career growth, including mentor-ship programs, leadership training, access to conferences and employee resource groups.

• Great benefits package including health/vision/dental, Personal Spending Account, Unlimited PTO, flexible schedule, 401k matching, travel reimbursement and more.

If this sounds like something you would like to be part of, we'd love for you to apply! Don't worry if you think that you don't meet all the qualifications here. The tools, technology and methodologies we use are constantly changing and we value talent and interest over specific experience.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law.