Sr Director, Professional Services - Chicago, IL

The Senior Director of Professional Services (PS) leads a team of consultants and has full commercial responsibility for the PS business in the Americas region. This individual must have the energy, passion, experience and leadership to grow a relatively nascent team into a highly impactful and profitable business. PS Americas is part of a global PS organization that services regional as well as global customers. This role interacts with the other regions to share best practices, replicate successes and support cross-regional customer engagements.

This role works very closely with the Americas CCO (Sales) Leadership Team to determine the best strategies to demonstrate the value of PS offerings and integrate them into Sales Plays, account strategies and customer opportunities, with the goal of accelerating product adoption and increasing conversion rates and overall deal value.

This is a customer facing role that requires a high degree of commercial and business development experience, along with a strong technical foundation, to sell complex technical solutions, discover new areas of opportunity and position PS to offer compelling solutions that differentiate HERE.

Responsibilities:

• Manage all aspects of Americas PS business including revenue, pipeline, bookings, profitability, utilization, customer satisfaction and team leadership
• Grow a relatively nascent organization into a high performing services business
• Work closely with Sales teams to identify new business opportunities to accelerate market uptake of HERE products and services by becoming a trusted advisor
• Play a key role with the Americas Leadership Team, working closely with the GM and Segment Leads as well as Sellers

• Develop a strong competency and stay current with HERE products and services, related technologies and industry trends
• Work together with the PS Global Solutions Engineering team on complex bid responses and monitoring project execution
• Work cross functionally with Product Business Units to develop and sell complimentary services and align on strategic objectives.

• Minimum 15 years in professional services with a high degree of commercial and business development experience as well as building and managing high performing teams.
• Blends commercial and technical expertise to establish credibility with key influencers and decision makers.
• Experience managing a P&L greater than $15 Million
• Proven ability to generate pipeline, drive revenue and close bookings
• A hunter mentality, bringing high energy with the ability to thrive and drive results in a fast-paced and dynamic environment 
• Passion for technology with the ability to understand and articulate complex technical solutions to a variety of audiences including technical, commercial and executive level stakeholders
• Experience working and managing in a highly de-centralized environment with teams, peers, stakeholders and customers, that are dispersed throughout the region and globally
• Ability to build and maintain strong relationships across organizations internally and with customers at all levels
• Bachelor’s degree in software engineering with commercial and business development experience
• Ability to travel up to 25%

If you are a results-driven leader with a passion for technology and for creating exceptional solutions for customers, we want to hear from you. Join our team as the Senior Director of Professional Services Americas and help us drive success for our customers and our business.

The expected base salary range for this position is $230,000 to $320,000 per year. Actual compensation will be based on factors such as skills and experience. This role is eligible for a sales incentive plan.

Life at HERE comes with generous benefits to support your health and overall wellness. Benefits available to US-based HERE employees include health (Medical/Dental/Vision) insurance, retirement savings plans, paid time off & leave policies.   

As part of HERE Technologies employment process, candidates will be required to successfully complete a background verification process. Offers of employment and any related claims are subject to the successful completion of a background verification. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, HERE will consider for employment qualified applicants with arrest and conviction records.  

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.  

Under Section 503 of the Rehabilitation Act of 1973 and VEVRAA, we have developed an affirmative action program (AAP) for individuals with disabilities and protected veterans. Portions of the AAP are available for review by applicants and employees through our People Team. 

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE, we create solutions that fuel innovation, provide customers with opportunities to use location in creative ways to grow their business, save cost and time, and ultimately improve peoples’ lives. If you are inspired by our vision to create positive change and drive technological innovation, join us. Learn more about us on our YouTube Channel.

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