Sr. Manager, Talent Program and Operations

Key Responsibilities

Talent Operations & Coordination
• LeadershipLead the Talent Coordination team and ensure a consistent, high-quality candidate experience.
• Define and maintain operational standards for scheduling, workflows, and feedback.
• Own and optimize recruiting tools such as Lever, GoodTime, and CodeSignal, ensuring strong integrations and smooth day-to-day usage.
• Partner with Recruiting, People Ops, FP&A, and HRIS to streamline and scale TA processes.


Talent Capacity Planning
• Maintain a recruiter capacity model (req load, complexity, time-to-fill).
• Help identify gaps between hiring demand and recruiter capacity.
• Provide monthly capacity updates and resourcing recommendations.
• Support with the repurpose & reallocation request process.
• Own the headcount tracking process by pulling reports, updating role and level changes, and ensuring data accuracy.


Tools & Systems Ownership
• Own evaluation, implementation, and optimization of the recruiting tech stack (ATS, CRM, scheduling, analytics).
• Partner with vendors and internal stakeholders to ensure systems support evolving team needs and integrations.
• Identify opportunities to automate manual processes and improve user experience for both recruiters and candidates.


Employer Branding
• Partner with Director, Talent Acquisition on employer branding initiatives across Match Group, E&E, and Tinder.
• Early Careers & University Recruiting Support
• Partner with recruiting and business teams to support the operational framework for internships and early career programs.
• Help standardize tools, timelines, and logistics for university hiring across brands.
• Track conversion data and drive improvements to the intern experience and outcomes.


Reporting & Insights
• Develop, maintain, and analyze dashboards and reports to track key recruiting metrics and performance indicators.
• Partner with Recruiting, and People team members to extract insights that improve recruiting effectiveness and efficiency.
• Build forecasting and pipeline visibility tools to enable better headcount planning and prioritization.

Qualifications

• 7+ years in Talent Operations, Recruiting Operations, Workforce Planning, or HR Operations, including 3+ years in leadership.
• Proven experience building scalable TA programs, processes, and operational frameworks.
• Strong systems expertise with ATS, CRM, and scheduling tools.
• High data literacy with experience creating dashboards, models, and actionable insights.
• Experience leading coordination or scheduling teams in a fast-paced environment.
• Excellent cross-functional partnership, communication, and project management skills.
• Self-starter with strong EQ who leads with curiosity, adapts quickly, and pivots as priorities shift.