Lead and scale the WasteX program by managing multi-tiered teams, optimizing end-to-end operations and logistics, ensuring data integrity and compliance, serving as senior client escalation, building SOPs and automated workflows, mentoring future leaders, and proactively mitigating risks to preserve client milestones and satisfaction.
Job Summary & ResponsibilitiesSr. Manager - WasteXJob DescriptionAbout Conservice:
Conservice has been changing the utility management game for over years, working hard to serve more than 4.5 million locations including multifamily communities, commercial properties, single-family homes, student housing, and more. In 2021, we added Sustainability services to our toolbelt and are proud to offer the most intelligent, comprehensive, and intuitive platform for ESG (Environmental, Social, Governance) management. We can now help our clients develop and implement Sustainability initiatives that attract and retain capital, accelerate sustainable, responsible growth, and mitigate enterprise risk in addition to utility management.
Join our team by starting your application today! Our hiring process is simple: we look for and hire the best. Don't worry, we will be in contact soon! If this position doesn't tickle your fancy, see our career website for more jobs at different pay ranges and skill sets.
Position OverviewThe Sr. Manager - WasteX is a critical leadership role responsible for directing the people, processes, and strategic operations of our high-performing WasteX program. This elite leader will oversee an expanded organizational structure, driving high caliber customer service, compliance, data integrity, and operational excellence for our premier clients.
As a master of people and process optimization, you will ensure the flawless execution of the WasteX Pillars while maintaining top tier customer relationships. Beyond process management, your primary passion will be investing in people—building a unified, accountable team culture, mentoring emerging leaders, and establishing scalable infrastructure to support Conservice’s and WasteX’s rapid growth.
Key Responsibilities- Executive People Leadership: Directly oversee and elevate a multi-tiered team structure, expanding with the growth of a dynamic program.
- Process & Logistics Optimization: Drive elite execution of the end-to-end operational workflows for WasteX, ensuring 100% accuracy and satisfaction.
- Strategic Team Development: Champion a culture of high performance; design, implement, and monitor robust professional growth and performance development plans to coach and mentor team members into future leadership roles.
- High-Stakes Client & Stakeholder Management: Serve as the senior client-facing escalation point and trusted advisor for strategic accounts, aligning WasteX initiatives with high-level client goals.
- Cross-Functional Collaboration: Collaborate closely with Directors, Senior Vice Presidents, and HR partners to spearhead department-wide initiatives and optimize workforce planning.
- Scalable Architecture & SOPs: Architect, implement, and continuously audit scalable best practices, Standard Operating Procedures (SOPs), and automated tools to streamline complex workflows and improve data transparency.
- Risk Mitigation & Milestone Oversight: Proactively monitor critical paths for major compliance milestones, deploying rapid-response strategies to mitigate risks, bottlenecks, or delays before they impact clients.
- Full-time, exempt (salaried) position
- This position can be 100% remote, in-office, or hybrid, depending on the applicant's preference
- Travel may be required occasionally for leadership meetings and as needed for high-level client requests
- This position is not eligible for H1B or other work visa sponsorships
- Medical, dental, and vision insurance
- Paid time off and Holiday pay
- 401(k) retirement plan with employer matching
- Education: Bachelor’s degree in a related field (Environmental Studies, Business Operations, Engineering, Logistics, or equivalent) required; MBA or advanced degree highly preferred.
- Leadership Experience: Minimum of 5–7 years of progressive leadership experience, with a proven track record of managing multi-tiered teams (including managing other managers/team leads). Military leadership experience is a significant plus.
- Process Mastery: Demonstrated expertise in complex logistics, project management, and cross-functional process optimization with a strict eye for risk mitigation.
- Industry Knowledge: Working knowledge of waste and sustainability operations.
- Technical & Analytical Skills: Advanced analytical and communication skills, with a high proficiency in project management tools and data management software.
- Education: Bachelor’s degree in a related field (Environmental Studies, Business Operations, Engineering, Logistics, or equivalent) required; MBA or advanced degree highly preferred.
- Leadership Experience: Minimum of 5–7 years of progressive leadership experience, with a proven track record of managing multi-tiered teams (including managing other managers/team leads). Military leadership experience is a significant plus.
- Process Mastery: Demonstrated expertise in complex logistics, project management, and cross-functional process optimization with a strict eye for risk mitigation.
- Industry Knowledge: Working knowledge of waste and sustainability operations.
- Technical & Analytical Skills: Advanced analytical and communication skills, with a high proficiency in project management tools and data management software.
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