The Senior Product Education & Video Marketer will lead the education strategy for users, translating complex AI product features into engaging content, and ensuring user adoption success through collaboration across teams.
Senior Product Education & Video Marketer | Voice AI Startup
About the Company Our client is a Y Combinator-backed Voice AI startup redefining the modern call center. With a lean team of 20, they've scaled to $36M ARR — up from $5M at the start of 2025 — and are backed by leading investors. Ranked among the top AI apps and fastest-growing software vendors of 2025, they're building intelligent AI "workers" that can serve as frontline agents, QA analysts, and managers, continuously executing and improving customer interactions at scale.
The Role As Senior Product Education & Video Marketer, you'll own how users understand, adopt, and succeed with the product. This isn't a launch-announcement role — you'll shape how features are positioned, taught, and experienced from day one, working directly alongside PMs, engineers, and designers from concept through GA. High ownership, real influence, and a direct line to product direction.
Key Responsibilities
- Own end-to-end feature launches, from early product context through general availability
- Translate complex technical capabilities into clear, compelling user value
- Build and evolve the product education system — documentation, guides, videos, and in-product education
- Partner cross-functionally with Product, Engineering, Design, Growth, and Content teams
- Serve as the voice of the user — identifying friction, confusion, and adoption gaps
- Create hands-on content users actually want to engage with
- Drive clarity and consistency in how a new AI product category is taught and understood
What We're Looking For
- Proven experience leading feature launches for technical B2B or developer-facing products
- Ability to explain complex concepts clearly and compellingly
- A PM mindset with a marketer's execution instinct
- Deep care for user adoption and success outcomes
- Comfort operating with ambiguity and high ownership
- Strong creative and strategic range across video, docs, and in-product education formats
Compensation & Benefits
- Base Salary: $190,000 – $230,000
- Equity: Offered
- Schedule: Full-time, 70 hrs/week (50 onsite + 20 remote, flexible hours)
- Location: Redwood City, CA
- 100% medical, dental, vision coverage
- Unlimited meals and snacks
- Gym/Wellness, cellphone, internet and commute reimbursement
- Visa sponsorship available (H1B, TN, L-1, E-3, F-1, O-1)
Interview Process
- Recruiter intro call (15–20 min)
- Product & education deep dive with hiring team (30 min)
- Live or take-home education exercise (45 min)
- Onsite interviews — execution, collaboration, strategy, and culture (3 hrs)
The base pay range for this role is $190,000 – $230,000 per year.
Top Skills
Documentation
Product Education
User Guides
Video Marketing
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