Sr Project Manager, Adobe Experience Cloud (AEM/AEP, Commerce)

Position Summary  

Blue Acorn iCi is looking for a Senior Project Manager, with experience in Adobe Experience Cloud, who will be responsible for quality, on-budget, and on-schedule delivery of technology solutions. Areas of responsibility include project schedule variance, project financials, project success, project scope variance, project team utilization, and consistent high level of client satisfaction. We are looking for someone who is professional, reliable, and pays attention to detail. Most importantly, we seek a team player with the ability to accomplish results as a team leader and as an individual contributor.  

Essential Job Duties & Responsibilities    

• Manages day-to-day communications and expectations to ensure project success 
• Facilitates regular status meetings via phone, video chat, and in-person meeting; generates and presents weekly status reports
• Collaborates with internal teams, third parties and client stakeholders to ensure activities are planned and executed in a timely manner in accordance with project schedule; creatively solves problems and brainstorms solutions; communicates difficult information timely and tactfully
• Controls quality by reviewing deliverables prior to client presentation; enhances deliverables as needed; suggests process improvements when appropriate, ensures final acceptance
• Manages risk, threats, opportunities, blockers and associated mitigation plans that could impact the success of the project; notifying internal and external stakeholders and escalating when appropriate
• Understands what has been sold, what Blue Acorn iCi is responsible for delivering, and ensures the delivery of those commitments 
• Overall accountability for project gross margin and management of client budget
• Manages change requests for all scope, schedule, or budget changes
• Creates, maintains, and executes detailed project plans
• Coordinates tasks assignment, monitors progress, and ensures proper task completion
• Identifies resources needed and collaborates with Resource Management to ensure optimal project staffing
• Ensures client’s business objectives and KPIs are captured, understood, and measurable
• Clearly understand and communicate customer requirements and integration points in the context of the statement of work. 
• Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs. 
• Manage all day-to-day administrative activities of a given project from inception to closure. 
• Accurately forecast revenue, profitability, margins, bill rates and utilization across projects. 
• Maintain regular communication with both the customer and internal teams and constantly manage customer expectations. 
• Achieve customer satisfaction through successful delivery of defined project scope. 
• Compile customer requests and deployment issues, to provide a feedback channel into our core products. 
• Act as the central client point of contact throughout the life of the project 
• Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice 

Qualifications   

• Bachelors degree in a business-related field such as Business Administration, Management, Information Systems, Marketing
• 7+ years of experience in a project management role in the technology space
• Project management (including risk, issue, dependency, process, and milestone management)
• Demonstrated leadership, relationship-building, teamwork, and collaboration skills
• Cross-functional team and people management
• Budget and financial management including profit/loss, billing, and earned value management
• Experience managing client and other third-party relationships
• Ability to manage and prioritize multiple projects
• Ability to translate between technical and non-technical people
• Ability to identify innovative ways to implement projects within established timeframes
• Strong communication skills (written, verbal, presentation)
• Coaching, mentoring, conflict resolution, and negotiation abilities

Preferred Skills & Technology   

• Experience with Adobe applications, Adobe Cloud Products, and/or Adobe Experience Manager (or other CMS)
• Experience working at a professional services company such as an agency or consulting firm is preferred
• Experience managing complex web development projects 
• Experience working in the eCommerce industry
• PMP certification is a plus
• Experience with JIRA and/or Mavenlink