Sr. Strategic Analyst, Collections Performance

TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. 

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

As the Senior Strategic Analyst, Collections Performance, at TrueAccord you aren’t a reporting analyst—you are a Performance Operator. Your mission is to own the "truth" behind our collections performance, diagnosing the deep-rooted drivers of liquidation and engagement across our product and strategy layers. This is a role for a high-influence leader who can navigate ambiguity, challenge underperforming narratives with evidence, and drive measurable outcomes across the entire platform.

What You'll Do:

• Own the Root Cause: Lead the "detective work" required to diagnose performance shifts. You will distinguish between market conditions and internal strategy drivers, prioritizing high-impact problems for immediate resolution.

• Drive Decisive Strategy: Design and execute sophisticated A/B and multivariate tests tied directly to recovery. You won’t just share insights; you’ll ensure those experiments result in concrete implementation and strategy changes.

• Influence the Product Roadmap: Identify the technical gaps or logic errors impacting performance and translate them into actionable requirements for our Product and Engineering teams.

• Empower Client Success: Arm our Client Managers with sharp, defensible recommendations. You will be the authoritative voice in high-stakes client conversations when performance is at risk.

• Foster Cross-Functional Accountability: Act as the "source of truth" for the organization, driving alignment between Data Science, Product, and Client Management to ensure performance risks are addressed immediately.

• Scale Through Frameworks: Build the repeatable diagnostic frameworks and Looker dashboards that allow our performance insights to scale as we grow.

• Navigate Without Authority: Influence outcomes across teams where you may not have formal authority, using your data and strategic vision to force clarity and correct underperforming strategies

Who You Are:

• A Collections Strategy Expert: You bring 8+ years of experience in Collections Analytics or Debt Recovery. You have a deep, intuitive understanding of liquidation curves, recovery math, and digital engagement metrics.

• A SQL Power User: You have expert-level SQL skills and are comfortable navigating complex, multi-layered data schemas to build optimized datasets.

• AI-Literate: You are already leveraging GenAI tools (like ChatGPT Code Interpreter or Claude) to accelerate your analysis and sharpen your insights.

• A Statistical Thinker: You have a firm grasp of experimental design and statistical significance, ensuring every test we run is built on a solid foundation.

• An Elite Communicator: You can take a 50-tab spreadsheet and distill it into three bullet points that an executive or a bank auditor can act on with total confidence.

• Technically Proficient: You are a pro with visualization tools (preferably Looker, but Tableau or similar works) and are comfortable working within a Mac/G-Suite environment.

• Quantitatively Grounded: You hold a Bachelor’s degree in a quantitative field (Math, Finance, Economics, or Data Science) or have equivalent practical experience in a high-stakes analytical role.

What We Offer (Perks & Benefits)

• Flexible vacation

• Medical/dental/vision insurance

• Traditional/Roth retirement savings options

• Company-paid disability and life insurance

• Flexible Spending Account & Limited FSA

• Family-friendly parental leave, volunteer and voting time off

• On-demand wellness platform access for you and 5 friends and family

• PerkSpot discount program for 900+ merchants nationwide
  

This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.

This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.

Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.

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We are  an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.