Similar Jobs at Coupa
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
The Customer Success Director leads financial services customers, driving strategic value through deep engagement, operational excellence, and customer-centric innovation. They collaborate with C-suite stakeholders to shape success plans and oversee high-impact initiatives to enhance customer outcomes, retention, and satisfaction.
Top Skills:
SaaSSource-To-PaySpend Management
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of an IT Program Manager at Coupa:
The Senior Technical Program Manager will lead the delivery of complex, cross-functional
technical programs that support Coupa’s strategic and operational priorities. This role partners closely with business and technology leaders to translate objectives into executable programs, drive alignment across teams, and deliver measurable business outcomes. The ideal candidate will have a proven background in delivering complex IT programs in a dynamic and fast-paced environment.
What You'll Do:
- Lead and manage multiple complex technical programs from initiation through delivery, ensuring alignment to scope, timeline, budget, and intended business value.
- Own program planning and execution, including resource coordination, milestones, cross-program dependencies, and risk mitigation.
- Drive programs that span enterprise platforms such as ERP, CRM, and related financial and operational systems (e.g., NetSuite, Salesforce, and adjacent tooling).
- Lead delivery of business-facing enterprise initiatives, including programs supporting sales-to-revenue operational processes across multiple systems and teams.
- Partner with key stakeholders and senior leadership to align on priorities and drive execution on business-critical initiatives.
- Proactively identify delivery risks, organizational constraints, and dependencies; drive resolution through influence, escalation, and clear decision framing.
- Facilitate program reviews and executive-level updates, providing clear, concise reporting on progress, risks, issues, and decision points.
- Continuously improve delivery rigor, execution quality, and operating rhythms across programs.
What You Will Bring to Coupa:
- 8+ years of experience leading complex, cross-functional IT programs in dynamic, fast-paced environments.
- Demonstrated success delivering enterprise, business-facing initiatives spanning multiple core systems (e.g., ERP, CRM), including cross-system integrations.
- Experience supporting sales, finance, or revenue operations programs is strongly preferred.
- Strong understanding of IT delivery models, system integrations, and the software development lifecycle (SDLC).
- Proficiency in project management tools and software (e.g., JIRA, Smartsheet, Confluence).
- Exceptional program planning, risk management, and execution discipline with a track record of delivering measurable business outcomes.
- Proven ability to influence and align senior stakeholders and executive leaders.
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field; PMP, CSM, or equivalent certification preferred.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
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