Sr. Technical Program Manager (East Coast hours)

About Transcend

Transcend is building the privacy platform that easily embeds privacy into your entire tech stack. We are driven by the belief that engineering robust and accessible privacy rights is an essential and high-impact way to spend our time. To achieve this, we're building an ambitious and passionate team that enjoys tackling important future-focused problems. We're growing quickly, backed by top-tier investors including Accel, Index, 01A, StepStone Group, and HighlandX, and we are proud to serve some of the world's most iconic brands. Learn more on our Press Page.

About the role

Transcend is seeking a highly organized, consultative, and execution-driven Senior Technical Program Manager to lead complex implementations for our enterprise and strategic customers. As a senior individual contributor, you will own the end-to-end delivery of high-impact onboarding projects involving privacy infrastructure, data governance workflows, and cross-system integrations.

You will guide customers through technical configuration, coordinate cross-functional engineering and solutions resources, and ensure predictable, high-quality delivery for our largest revenue-generating accounts. This role requires exceptional project leadership, technical fluency, and a strong ability to manage risk, communicate clearly, and drive alignment across global, matrixed customer organizations.

This role is approximately 75% customer-facing and 25% internal operations, and works closely with Solutions Engineering, Product, Engineering, Customer Success, and CX leadership.

This is a remote, Full-Time, Exempt position based in the United States. The successful candidate must have valid work authorization, as visa sponsorship is not available. Work hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. EST (Eastern Standard Time). This role reports directly to the Director of Solutions Engineering.

What you'll do

• Lead complex enterprise implementations end-to-end, ensuring tightly managed timelines, clear expectations, and a high-quality onboarding experience across legal, security, engineering, and marketing stakeholders.
• Own all project management responsibilities across your portfolio, including requirement alignment, timeline management, risk tracking, and detailed documentation to ensure predictable time-to-value and level-of-effort (LOE).
• Drive technical project kickoff activities, including configuring new customer accounts, establishing access roles & permissions, sharing required documentation, and assigning required training paths to customer teams.
• Serve as the central coordination point across Solutions Engineering, Product, Engineering, and Customer Success when blockers arise, ensuring rapid internal alignment and timely resolution.
• Maintain highly accurate project metadata within Asana, including milestones, dependencies, risks, LOE tracking for Solutions Engineering, and detailed status updates for internal and external visibility including post-sales handovers to Support.
• Evolve existing implementation playbooks, templates, LOE guidance, and milestone frameworks to reduce ambiguity and improve repeatability.
• Support operational rigor by enforcing data integrity across Asana, Salesforce, and internal tooling; ensure project health indicators are always current.
• Partner with CX leadership on capacity planning, utilization tracking, customer segmentation, and implementation resourcing models as we continue to grow.
• Deliver structured, proactive communication to customers and internal stakeholders, escalating thoughtfully and with clarity when needed.
• Act as a trusted advisor to customers during implementation by helping them understand best practices, technical trade-offs, sequencing, and how Transcend integrates into their broader privacy and compliance architecture.

Who you are:

What you must have:

• 5+ years of experience in technical project management, technical implementation, or onboarding programs for enterprise SaaS, infrastructure, privacy/security tech, or data governance platforms.
• Proven success leading multi-workstream enterprise implementations involving cross-functional stakeholders across non-technical and technical users.
• Highly skilled in creating structure from ambiguity, establishing scalable processes, and running complex technical programs with clarity and precision.
• Exceptional communication skills with the ability to manage matrixed customer organizations, including hands-on practitioners, senior leadership, and C-suite.
• Demonstrated strength in risk management, escalation handling, and cross-functional orchestration across CX, Solutions Engineering, and Product.
• High proficiency with Asana or equivalent project management tools (Jira, Monday, ClickUp, etc.), including metadata hygiene, reporting, and workflow automation.
• Autonomous and accountable: thrives in a remote, fast-moving, Series B → C environment with rapidly evolving processes.
• Comfortable working across multiple customer projects simultaneously, using automation and rigor to maintain productivity in a high-volume environment.
• Strong technical aptitude with the ability to understand platform configurations, data flows, integrations, and architectural considerations (no coding required, but technical breadth and a desire to learn is required).

What you should have:

• Prior experience working with implementation partners and GSIs (global system integrators).
• Experience working with Fortune 500 customers.
• Experience influencing Product & Engineering to unblock revenue and drive clarity around roadmap dependencies.
• Any programming knowledge, systems integration experience, or AI/automation experience will strongly differentiate candidates

• Impactful Work: We believe that turning data privacy principles into exercisable human rights is one of the most high-impact ways to spend our time. You'll be at the forefront of building modern infrastructure and automation to address the rapidly growing privacy compliance landscape.
• Autonomy and Growth: You will have the trust and autonomy to drive initiatives from the start. As an early hire in a fast-growing startup, you'll have significant opportunities to help define and grow the organization, working on a wide array of exciting projects.
• Dynamic Environment: As the best-in-class solution in a new market, Transcend is a fast-paced workplace where the product evolves quickly to meet new client needs and adapt to advancing privacy law.
• Supportive Culture: The people at Transcend are driven, kind, and know how to balance work, life, and memes. We learn from each other and have a strong support system while having fun solving important problems.
• Equal Opportunity Employment: We celebrate a diverse and inclusive workforce for driving innovation, considering all forms of diversity (including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status). Our commitment ensures equitable employment opportunities, non-discrimination in all practices, and a workplace where every employee feels valued and respected. We also consider all qualified applicants with arrest and conviction records as legally required.
• Benefits & Perks: Transcend employees enjoy a competitive compensation package and a comprehensive benefits program. We offer a comprehensive benefits program that includes flexible PTO, parental leave, a 401(k) match, and a competitive compensation packages that include employee equity. Learn more about our offerings here.

Compensation Information:

• Our comprehensive compensation packages play a big part in how we recognize you for the impact you have on our path to bringing data rights to everyone. 
• The compensation pay range represents our reasonable expectation for this role. Individual pay is determined by multiple factors, including, but not limited to, experience, education, skillset, and geographic location.
• This specific range applies to Tier 1 labor markets like the SF Bay Area and New York City; it may be adjusted based on the labor market in other geographic areas and the individual qualifications objectively assessed during the interview process.

This role is eligible for:

• Variable Compensation: If applicable to certain roles, Transcend’s Variable Incentive Plan is designed to reward achievement of goals. 
• • On-Target Earnings (“OTE”): Compensation is structured based on an employee’s base salary (90%) plus a variable incentive (10%). Incentives are earned based on performance and subject to plan terms. 
  • OTE Projection: When base salary and target incentive are combined, the projected OTE for this role is as listed as the pay range, assuming achievement of 100% of goals.