Lyra Health Logo

Lyra Health

Sr. Zendesk Developer

Reposted 20 Days Ago
Remote
Hiring Remotely in United States
102K-157K Annually
Senior level
Remote
Hiring Remotely in United States
102K-157K Annually
Senior level
Maintain and enhance Zendesk instances and integrations, implement Zendesk AI features, administer configurations and business rules, develop documentation, troubleshoot issues, optimize performance, provide technical guidance, and build reports and dashboards with Zendesk Explore.
The summary above was generated by AI
About Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

We are seeking an experienced Zendesk Developer to help maintain and enhance our Zendesk instances and processes to allow our organization to scale and our users to thrive. As part of the Technical Support team, this role will directly impact support operations performance and will build effective business processes in partnership with provider and client-supporting operational teams across Lyra Health.

We care deeply about making a difference in people’s lives and hope you do too!

Responsibilities:

  • Gather business requirements, design, develop, and implement customized Zendesk solutions, including Zendesk AI features to optimize workflows and enhance support processes

  • Build and maintain Zendesk integrations with third-party systems, such as CRM platforms, chatbots, and other internal tools

  • Serve as an administrator who manages configuration of help centers, profiles, roles, and business rules

  • Develop and maintain documentation for Zendesk configurations, customizations, and processes

  • Troubleshoot and resolve issues related to Zendesk configurations, workflows, and integrations

  • Conduct regular performance analysis and optimization of Zendesk configurations to ensure efficient and reliable system performance

  • Stay up-to-date with the latest Zendesk features, APIs, and best practices to recommend improvements and enhancements to the existing Zendesk implementation

  • Provide technical guidance and support to other team members on Zendesk-related projects

  • Design and run complex reports and dashboards using Zendesk Explore

Qualifications:

  • 5+ years of experience as a Zendesk developer, administrator, or similar role with a track record of successful Zendesk implementations, customizations, and integrations

  • 3+ years of experience in general technical development, customer support, or engineering role

  • 1+ years’ experience implementing Zendesk Agent Copilot + Zendesk Advanced AI

  • Strong knowledge and experience managing Zendesk architecture, APIs, and integrations (i.e. Salesforce)

  • Strong problem-solving skills with the ability to deliver on time with minimal supervision in a highly technical, customer-focused service environment

  • Excellent communication and relationship building skills with the ability to share insights, demos, and process expectations with stakeholders and colleagues, both locally and remotely

  • Passionate about teaching and empowering others

Desired Experience:

  • Experience implementing Zendesk’s AI agents and Agent Co-Pilot suite of features

  • Zendesk Apps Framework (ZAF) and Zendesk Developer API

  • Solid understanding of REST APIs and web services

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
 
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

HQ

Lyra Health Burlingame, California, USA Office

287 Lorton Avenue, Burlingame, CA, United States, 94010

Similar Jobs

Optum Logo
Optum

Associate Director, Healthcare Economics (Remote)

A Minute Ago
In-Office or Remote
113K-193K Annually
Senior level
113K-193K Annually
Senior level
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Lead enterprise network pricing, provider reimbursement analytics, and financial forecasting. Advise executive and market leaders on reimbursement strategy, manage analytics teams, modernize BI/reporting, and support provider contract negotiations and network economics for California and enterprise initiatives.
Top Skills: Business Intelligence ToolsClaims Data PlatformsDashboard DevelopmentData Platform MigrationFinancial ModelingReporting AutomationSQL
Optum Logo
Optum

Employee Relations Analyst - Remote in PST

A Minute Ago
In-Office or Remote
60K-107K Annually
Junior
60K-107K Annually
Junior
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Provide day-to-day employee relations support including intake and assessment of One Breath calls, manage a personal caseload, coach and consult managers on attendance, performance, corrective action, and policy interpretation, and support projects like severance processing and audits.
Top Skills: ExcelPeoplesoftWindowsWord
Optum Logo
Optum

Senior Project Manager

A Minute Ago
In-Office or Remote
92K-164K Annually
Senior level
92K-164K Annually
Senior level
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Lead and deliver medium-to-large cross-functional projects focused on financial systems, migrations, and departmental improvements. Define scope, create project plans, manage RAID logs, track milestones, run status meetings, communicate with stakeholders, escalate issues, and implement contingency plans. Drive process standardization and lessons-learned, manage multiple projects concurrently, and collaborate with global teams and O2C PM to improve PM strategy and artifacts.
Top Skills: AIErpExcelMicrosoft PowerpointMicrosoft VisioMicrosoft WordSmartsheet

What you need to know about the San Francisco Tech Scene

San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.

Key Facts About San Francisco Tech

  • Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Google, Apple, Salesforce, Meta
  • Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
  • Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
  • Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account