Staff Associate

About Child Mind Institute

We're dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We've become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.

Position Details:

As part of the Clinical Administration team, you will report to the Senior Staff Associate. You will be supporting a team of clinicians providing administrative functions. Additionally, you will promote communication between clinicians and their patients and families.  This is an non-exempt, full-time, fully on-site position located in our San Mateo office. The in-office requirement and schedule are subject to change based on the needs of the program and the organization.

You Will:

• Provide a high-quality patient experience for families receiving care at Child Mind Institute.

• Manage clinicians' calendars ensuring efficiency of clinical time and schedule appointments in the electronic medical records (EMR) system.

• Facilitate the flow of phone and email communication between clinicians and patients.

• Collect initial patient information, support intake workflows, and coordinate services.

• Check in patient appointments and support daily billing and practice workflows through the EMR system.

• Maintain accurate and updated patient records.

• Follow HIPAA guidelines and strictly protect personal health information.

• Provide support coverage for additional team members as needed.

• Collaborate across teams to support patient care·       

• Support day-to-day administrative and operational functions across the clinical practice.

• Assist with additional responsibilities and projects as needed to support practice operations and patient care.

You Have:

• 2+ years of administrative or office experience required.

• High school diploma or GED required.

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Our Benefits

Pay Range

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

EEO Disclaimer

Child Mind Institute is committed to fostering an inclusive and equitable workplace where all individuals are treated with respect and dignity. We are proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind.

We provide equal employment opportunities to all employees and applicants for employment, regardless of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship status, marital status, military or veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by applicable federal, state, or local laws.

In compliance with California law, we also prohibit discrimination based on reproductive health decision-making, status as a victim of domestic violence, sexual assault, or stalking, or any other category protected by the California Fair Employment and Housing Act (FEHA). In New York, we extend this prohibition to include status as a victim of domestic violence, familial status, or any other characteristic protected by the New York State Human Rights Law (NYSHRL).

Child Mind Institute is dedicated to ensuring accessibility and reasonable accommodations for individuals with disabilities or medical conditions. If you require an accommodation to participate in the application process or perform your job, please contact our HR Department at [email protected]

This policy applies to all aspects of employment, including recruitment, hiring, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.