Design and develop AI-driven voice solutions within Salesforce, implement voice analytics, create integrations, and mentor junior developers. Requires strong proficiency in Salesforce technologies.
Company Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and digital mediums, and our people exist everywhere in the world (18000 plus experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Description- Design and develop AI-driven voice solutions using Agentforce Voice
- Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics
- Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services
- Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows
- Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering
- Integrate voice solutions with CRM data, ensuring seamless data synchronization and reporting
- Create and maintain comprehensive technical documentation for voice solutions
- Conduct code reviews and ensure adherence to Salesforce best practices and coding standards
- Troubleshoot and optimize voice implementations for performance and reliability
- Collaborate with business analysts, product managers, and stakeholders to understand requirements and deliver solutions
- Mentor junior developers and contribute to team knowledge sharing and professional development
- 7-10 years of professional experience in Salesforce development
- Hands-on experience with Salesforce Agentforce Voice or similar conversational AI platform
- Advanced proficiency in Apex, Lightning Web Components (LWC), and Salesforce Flows
- Strong expertise in Salesforce APIs (REST, SOAP, GraphQL) and integration patterns
- Demonstrated experience with Einstein AI capabilities and analytics
- Knowledge of VoIP, call handling protocols, and voice telecommunications
- Proven ability to design scalable, maintainable solutions in large-scale environments
- Strong understanding of data security, compliance requirements (GDPR, HIPAA, etc.), and call recording regulations
- Excellent problem-solving skills and attention to detail
- Experience with CI/CD pipelines and DevOps practices in Salesforce environments
- Strong communication and collaborative skills, with ability to work effectively in a team environment
- Familiarity with Salesforce Einstein Analytics
Must have Skills : Apex, Lightning (LWC), Service cloud, Salesforce Voice
Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.
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