Staff Full Stack Engineer, Integrations Platform, Otter - Mountain View

Location: Mountain View, CA 

At CloudKitchens and Otter, we are building the "Operating System" for the physical world of food. The Integrations Platform Team connects restaurants to the fractured world of delivery apps (UberEats, DoorDash) and Point of Sale systems (Toast, Square).

But a powerful backend is useless if customers can't turn it on. We are hiring a Staff Full Stack Engineer to own the Merchant Onboarding & Connection Experience. You will build the interfaces and orchestration layers that allow a non-technical restaurant owner to securely connect, configure, and monitor their critical business tools without needing to call support.

You will bridge the gap between our complex backend sync engines and our customers. You will design the "Self-Serve" architecture that automates the provisioning of third-party integrations.

• Architect the "Connection Wizard": Design and build the full-stack flows that guide merchants through complex authentication dances (OAuth2, API Keys, Credential Vaults) for hundreds of different platforms.
• Build "Connection Health" Observability: Create user-facing dashboards that visualize the invisible. You will build real-time interfaces that show a merchant exactly why a menu sync failed or if their POS is currently online, translating raw backend error logs into human-readable status indicators.
• Simplify Configuration Management: Build dynamic, data-driven interfaces that automatically adapt to the unique configuration requirements of each new integration partner without needing frontend code changes for every vendor.
• Drive the "Self-Serve" Initiative: Move the company away from manual, support-ticket-driven onboarding to a fully automated, product-led experience.

• Resumable Workflow State: Publishing a menu to a delivery platform isn't atomic; it involves validating thousands of items, image uploads, and partner acknowledgement. How do you architect a UI that allows a user to initiate a massive update, encounter a validation error, close their browser, and return days later to fix that single error and resume the publish without restarting the entire process?
• Out-of-Band Authentication: How do we handle integrations that throw curveballs mid-setup, such as sudden SMS 2FA challenges, email verification loops ("Click this link to continue"), or Captchas?
• The "Async" UX: Integration setup is rarely instant. How do you design a UI that manages long-running processes (e.g., a 10-minute initial menu import) without blocking the user or losing state if they close the browser?

• Full Stack Fluency: 8+ years of experience across the stack, with deep expertise in modern frontend frameworks (React/TypeScript) and robust server-side development.
• Complex State Management: Deep understanding of managing client-side state (React Query, Redux, Context) in applications that require high data consistency and real-time updates.
• API Design: Experience designing internal APIs (REST or GraphQL) that support complex UI requirements, specifically for configuration and settings management.
• Component Architecture: Experience building or maintaining a design system. You know how to build reusable "Configuration" components that can be used across different integration types.

• B2B / SaaS Experience: Experience building onboarding flows for B2B tools where the setup involves connecting external accounts (e.g., "Connect your Gmail," "Connect your Salesforce").
• Schema-Driven UI: Experience using JSON-Schema or similar technologies to generate UI forms dynamically from backend definitions.
• Operational Empathy: You care about the "Sad Path." You obsess over what the user sees when things go wrong, not just the happy path of a successful login.

• Define the First Impression: You are responsible for the very first experience a customer has with our product. If the onboarding fails, the customer churns. Your work has the highest visibility in the product organization.
• Tangible Value: You are directly removing toil. Every feature you ship reduces support ticket volume and allows restaurant owners to get back to cooking rather than debugging software.

What else you need to know:

This role is based in our Mountain View office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

The base salary range for this role is $176,000 - 242,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

• Medical, dental, and vision insurance (multiple plans, incl. HSA options)
• Company-paid life and disability insurance (short- and long-term)
• Voluntary insurance: accident, critical illness, hospital indemnity
• Optional supplemental life insurance for self, spouse, and children
• Pet insurance discount
• 401(k)
• Time Off policies:
• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

Benefits are subject to change at the company's discretion.
CSS accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others? 

#LI-Onsite