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PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.
Staff Business Analyst, AI-Enabled Commerce
San Mateo, CA (hybrid) - will require regular onsite work at our San Mateo campus (1-2 times per week)
Please note, this is a senior individual contributor Business Analyst role, not a Product Management position.
About the Role
Join the Commercial Development team at PlayStation and help shape the future of our Direct-to-Consumer businesses - PlayStation Store and PlayStation Direct!
You will be accountable for translating commercial opportunities into business requirements and change in processes, using experimentation to build the case for change, and influencing senior leaders through structured analysis and financial reasoning. You’ll also collaborate with business, product, data science and engineering teams to ensure new product features meet those business requirements. You will not own a product roadmap, feature backlog, or delivery team.
This role sits at the intersection of commerce, data science, product, engineering and business strategy, with a strong emphasis on decision quality, experimentation, and commercial impact.
What You’ll Do
- Lead complex business analysis for global, high-impact AI / ML initiatives across digital commerce, personalization, subscriptions, and publishing operations
- Translate complex commercial objectives into actionable business requirements with measurable outcomes
- Partner with product, engineering, and data science teams to ensure product requirements meet the needs of the business and then facilitate successful product development and delivery
- Influence senior stakeholders through structured problem framing, financial reasoning, and data-informed recommendations
- Partner with data analytics teams to define, execute and evaluate experiments around personalization, revenue growth, and operational improvements
- Map business processes and guide the organization in process improvement and automation to deliver operational efficiencies
- Mentor team members in AI / ML business analysis and product development methodologies, champion responsible data practices, and encourage continuous learning across teams
What This Role Is Not
- Not a Product Manager role
- Not feature or roadmap ownership
- Not delivery or execution management
- Not a purely technical ML, data science or data analyst role
What We’re Looking For
- 8+ years of experience in Business Analysis within digital commerce, subscriptions or retail businesses
- Decompose vague business problems into structured analytical questions and clear business requirements
- Partner with product, engineering and data science teams to design and deliver commerce and tooling solutions
- Define decision logic before proposing solutions
- Challenge assumptions and build arguments using data and financial reasoning
- Map complex business process and direct teams through process improvement and automation initiatives
- Strong experience working alongside data science / machine learning teams, including:
- Defining requirements for AI / ML enabled solutions
- Evaluating model applicability and limitations
- Translating model outputs into business decisions
- Deep understanding of experimentation and measurement
- Commercial mindset with comfort discussing unit economics, marginal vs absolute lift, and ROI
- Executive-level communication skills, able to explain complex concepts clearly and credibly, backed by data-driven arguments
Nice to Have
- Experience with personalization, next best action frameworks, or decision automation
- Familiarity with AI governance, ethics, and responsible data practices
- Experience operating in global, cross-functional environments
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Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
PlayStation San Francisco, California, USA Office
400 2nd Street., San Francisco, CA, United States
PlayStation San Mateo, California, USA Office
2207 Bridgepointe Parkway, San Mateo, CA, United States
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