Staff Product Designer, Moveworks

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Moveworks is an Enterprise SaaS company that solves complex problems using the latest ML & NLP technologies. Backed by industry leaders, Bain Capital & Lightspeed Ventures, and founded by well recognized serial entrepreneurs, Moveworks is transforming the ITSM market with autonomous resolution. Our product is well defined, our customers are already asking for more, and new demand is astounding.
As a Staff Product Designer who will work closely to build a 'best in class' consumer interface for an enterprise SaaS product. In this role, you will be a voice for the user in all relevant product and business discussions. You will be responsible for ensuring we are shipping a product that solves user problems in the most elegant & simple way, incrementally and iteratively. You will be part of our early India Product Design team that helps to shape how our data products will evolve our operations and business decisions internally and externally.
What You'll Do:

• Shape how both technical and non-technical users build, test, and deploy Agentic AI workflows across enterprise systems
• Design the Agent Studio experience - Moveworks' enterprise platform for building automation and integrations
• Turn complex tasks into simple UI interactions to unlock productivity
• Lead and scope UX opportunities for the Agent AI space
• Work on developer tools in the Agent AI/automation platform space

Key Focus:
The role is specifically for Agent Studio, which is Moveworks' unified workspace where developers and teams build AI agents. This is a critical product that enables:

• Building agents for every domain (HR, IT, Finance, etc.)
• Designing and testing logic
• Creating integrations and automations
• Making enterprise AI accessible to builders

Qualifications
What You Bring To The Table :

• Bachelor's degree in UX design, engineering design or cognitive science/human factors or equivalent relevant experience
• 7 years+ of product/interaction design experience with enterprise UI/SaaS standards, as well as, Mobile standards
• Must have a portfolio of examples of interaction & visual design work
• Must have experience shipping Enterprise Admin experiences
• Must have experience leading other designers as a project lead
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Good To Have Skills:

• Have people management and/or hiring experience
• Have experience working with Machine Learning or Data Analytics / Visualization products in the past
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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