Staff Software Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• Write clean, scalable, and reusable code while enforcing best practices around architecture, code reviews, and testing
• Collaborate with product owners to understand requirements and take full ownership from design and implementation through test automation and production deployment.
• Design and implement new systems and features while enhancing existing systems with new capabilities
• Mentor colleagues and promote knowledge-sharing+

Qualifications
To be successful in this role, you need to have:

• 6+ years of experience in software engineering, with a track record of delivering high-quality products
• Proficiency in Golang/C/C++
• Strong Unix/Linux background
• Strong knowledge of data structures, algorithms, multithreading, object-oriented design, design patterns, and performance optimisation
• Deep understanding of networking and communication principles, protocols (TCP/IP, BGP, OSPF), and network architectures (LAN, WAN, cloud networking)
• 5+ years of hands-on experience with deep packet analysis, network device engineering, SDN, or similar network-focused projects
• Experience with testing frameworks and CI/CD pipelines
• Solid understanding of software quality principles and cloud operational excellence, including reliability, observability, and operational readiness
• Strong problem-solving skills and experience troubleshooting complex systems and optimising performance across the stack
• Ability to build with full ownership: design, code, write automated tests, integrate with other components, and ensure reliability and scalability
• Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency

Why Join Us

• Build and deliver high-impact systems that powers ServiceNow's cloud infrastructure
• Work in a culture that values teamwork, shared success, craftsmanship, quality, and innovation
• Leverage AI and automation tools to enhance engineering excellence and system reliability

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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