Staff Pre-Sales Solutions Engineer

Conversation. It’s the thread between our product and our people. The tool that enables us to forge relationships through compassion and expertise. To find the connection between our differences. It keeps us close together across borders and backgrounds and helps us create our shared vision.

Rasa means tight-knit. We get to the point and have the courage to ask ‘why?’. Because through relentless experimentation, passion, and vision, we’re transforming the way people interact with organizations through AI.

That’s Rasa. That’s our message.

Join us and add yours.

We’re looking for a Staff Pre-Sales Solutions Engineer to join our Go-to-market team. You will serve as a technical expert, working closely with the head of global partnerships and across our solution engineering organization, with a primary focus on global partnerships. You will be responsible for defining the technical strategy, solving complex problems, and acting as a force multiplier in creating and enabling new partnerships between technology companies and Rasa. This is an individual contributor role with significant organizational influence and technical autonomy. You will also guide key partnership accounts through technical validations, which may include building demos, delivering technical presentations, or supporting an architecture review. You will report to the Director of Solutions Engineering.

Full-time - 100% remote - Location: UK, Germany, Serbia or USA (Eastern Time Zone) - with a strong preference for candidates based in the UK

• Rasa can only assist with work authorization (visa sponsorship) for this position if you are located in Germany.

We’re a startup, so you’ll have to be comfortable rolling up your sleeves and doing whatever is required to support our mission. We're scaling our Go to Market team including our pre-Sales team to be technical liaisons for our Partnership and Sales teams. As a Staff Pre-Sales Solutions Engineer, you'll make an impact on your team by:

• Engage with key technology partner companies by presenting Rasa’s technology while addressing any technical questions or concerns that arise during the setup of the partnership.

• Develop a deep understanding of Rasa’s products and technology and work closely with the Product and Sales teams to resolve technical blockers

• Educate partners on Rasa’s products

• Build demo assistants to showcase our technology for partners' use cases

• Ensure that the proof of concepts and the technical evaluations are successful

• Collect market insights and product feedback from conversations with partners and pass them on to the product team

• Define and articulate the strategic roadmap for partners’ initiatives, ensuring every project aligns with long-term business objectives

• Anticipates and resolves communication bottlenecks

• Establish guidelines and best practices for demo creation and maintenance done by the partners

• Mentor the solution engineering team via collaboration and high-quality technical sessions

• 7+ Years in a customer-facing role (Sales/Solutions Engineer or Enterprise Architect or similar)

• Deep proficiency and experience in Software Engineering through a previous role

• Experience in working with Fortune 500 companies

• You should be an expert with at least one programming language (ideally Python)

• Great presentation skills with the ability to communicate complex technical concepts to non-technical stakeholders and leadership.

• Strong desire to help people, problem-solving skills, and attention to detail

• Ability to travel at least 30% of the time

Please keep in mind that we are describing the background that would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you!

The Solutions Engineering (SE) Team at Rasa is the functional and technical bridge between our cutting-edge conversational AI platform and the world’s most ambitious enterprises. We don’t just "demo" software; we act as trusted advisors, helping prospective customers navigate the complex AI landscape to build solutions that drive genuine business impact.

We are a lean, high-impact group of technical storytellers. Currently, the team consists of:

• Director of SE and resident player-coach, who stays close to the tech while guiding our global strategy.

• A Global Footprint: We are a distributed team across North America and Europe. Currently, we have 1.5 SEs covering North America and 2 SEs based in England and France.

• Flexible hours and a dedicated remote budget

• A stipend for professional development & 6 paid education days to help you grow within your role

• 26 days PTO + paid sick leave + paid public holidays

• A Macbook, and other tech to help you do your job

• We have regular remote team events, as well as an annual company-wide offsite

• Health benefits

• 401(k) contribution with up to 4% match (USA Only)

• Equity options

You can find more information about our benefits per location here: Rasa Perks & Benefits

Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants. Merging a state-of-the-art engine with a user-friendly no-code UI, Rasa offers an open and adaptable platform that perfectly aligns with business logic. This innovative approach makes Rasa a reliable and trusted choice for enterprises seeking to enhance customer interactions while reducing costs. Rasa is privately held with funding from StepStone, PayPal, Accel, Andreessen Horowitz, Basis Set Ventures, and others. The company was founded in 2016 and is remote-first with a global presence.

You can find answers to FAQs from candidates about this role specifically on our Solutions Engineer FAQs sheet.

Rasa is an equal opportunity employer. We are still a small team and are committed to growing in an inclusive manner. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.

You must be located in and a resident of the location(s) listed for us to proceed with your application.