Staff -Technical Product Manager -Travel Services

Job Description SummaryThe Employee Travel team is seeking an experienced Technical Product Manager to lead the Travel applications ecosystem. Candidate will operate closely with product leadership to set strategy, define clear build needs, and translate that vision into actionable requirements for engineering. Candidate will own a prioritized roadmap and drive delivery that balances new feature development, defect remediation, and technical debt reduction. Your work ensures the travel platform’s availability, performance, security, compliance, and seamless integrations across internal systems and external vendors. You will actively partner with and influence a broad set of technical stakeholders—Technical Anchors, Architects, Service Owners, Developers, Middleware, Infrastructure, DBAs, Cybersecurity, and Auditors—communicating complex topics clearly and tailoring depth to the audience. You will also manage vendor teams to high standards of change quality, audit readiness, and service-level performance.Job Description

Company Overview

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview

Established in 2000, the John F. Welch Technology Center (JFWTC) in Bengaluru is GE Aerospace’s multidisciplinary research and engineering center. Pushing the boundaries of innovation every day, engineers and scientists at JFWTC have contributed to hundreds of aviation patents, pioneering breakthroughs in engine technologies, advanced materials, and additive manufacturing.  

Role Overview:

In this role, you will:

• Define and own the product strategy and roadmap for MVPs and releases; translate ambiguous business needs into decomposed user stories with clear acceptance criteria.
• Lead solution shaping with architects and engineers across data models, API contracts, identity and access, encryption, performance targets, observability, and operability.
• Make and document build/buy and design tradeoffs; articulate risks, dependencies, and downstream implications; gain alignment through structured decision artifacts.

Delivery and Engineering Excellence

• Lead cross-functional delivery using Lean/Agile/XP practices; drive CI/CD, secure SDLC, test automation, documentation, and change-management rigor.
• Partner with Service Owners to uphold healthy development and support processes; ensure high-quality production releases and incident-free migrations.
• Set, track, and act on engineering health metrics (e.g., deployment frequency, change failure rate, mean time to restore, test coverage)
• Work closely with Travel & Expense finance team for reconciliation, ledger integrations. Ensure weekly, monthly LCD cycles are delivered as per business SLA.

Platform, Data, and Integrations

• Oversee the Travel platform and its integrations, including expense, reservations, and corporate banking/payment systems, corporate card delinquency process (CBCP model).
• Partner with Finance to improve reconciliation accuracy, exception reduction, and time-to-close; define data quality controls and reconciliation KPIs.
• Ensure integration resiliency and correctness with robust error handling, idempotency, retry/backoff, and observability for end-to-end flows.
• Good understanding of global corporate card systems with thorough understanding of payment channels, account reconciliation using 3-way match policy.
• Strong understanding of ERP integrations through finance engines and or data lake tech stack
• Strong understanding of Concur

Reliability, Security, and Compliance

• Establish and maintain service-level objectives (availability, latency, error rate) and performance baselines, drive tuning and capacity planning.
• Coordinate internal/external IT audits and cybersecurity certifications; ensure controls for access, change, and data protection are implemented and evidenced.
• Plan and execute infrastructure upgrades and patches in collaboration with Infrastructure; maintain business continuity and disaster recovery readiness.

Communication and Stakeholder Alignment

• Communicate complex technical topics in clear, concise language tailored to developers, architects, cybersecurity, finance, and leadership.
• Produce high-quality RFCs, sequence and data flow diagrams, decision logs, and readiness plans; facilitate effective design and readiness reviews.
• Build alignment across diverse stakeholders; synthesize perspectives into a single prioritized view for the engineering teams.

Required Qualifications:

• Bachelor’s degree in: Business, Computer Science, or a STEM field
• 8 + years of technical product or related experience with demonstrated cross-functional leadership
• Expert in Agile delivery; proven ability to convert ambiguity into actionable backlogs and iterative delivery
• Demonstrated ability to engage at the architecture level (APIs, data models, security controls, performance engineering) and communicate decisions clearly to technical stakeholders

Preferred Qualifications:

• Strong understanding of Corporate Travel and Expense, including finance, billing, and reconciliation processes
• Strong experience working on T&E solutions like Concur Travel and Expense Configurations, SaaS Integrations, SaaS security, Data security, Corporate ledger, Internal billing system, UK HMRC.
• Working experience with Reservation solution from CWT, Kayak, Spotnana, Blockskye
• Working closely with Banking product / integration from Citi, Amex, ICBC, TRAX
• Knowledge of SaaS system like Bluedot, Oversight
• Familiarity with software design principles, operational support practices, troubleshooting, and estimation
• Organized, thorough, and detail-oriented; strong analytical problem solver
• Collaborative and inclusive; actively incorporates input from multiple sources and partners effectively with UX, Architecture, and Engineering
• Experience with Lean practices (Kaizen, Value Stream Mapping, structured problem solving)
• Knowledge of regulatory requirements such as SOX; experience leading internal and external IT audits

Technical Expertise

• Architecture literacy: microservices, API-first design, identity and access, encryption at rest/in transit, observability (logs/metrics/traces), SLOs, performance tuning
• Application stack familiarity: web applications built with Angular/Java or similar enterprise stacks
• Data fluency: schema design and change management, query performance optimization, data quality controls; strong experience with Oracle Database (19c+)
• Integration proficiency: secure web services, event-driven patterns, resiliency, error handling, and monitoring across travel, reservations, payments, and banking integrations
• Ability to translate business requirements into technical designs and collaborate with engineers to deliver scalable, secure, and maintainable solutions

Business Acumen

• Demonstrates initiative exploring alternate technologies and approaches; makes informed buy-versus-build recommendations
• Breaks down complex problems, documents clearly, estimates effectively, and assesses the impact of technology choices
• Navigates competing stakeholder needs; aligns on value and communicates a single synthesized direction to delivery teams
• Aware of competitive and vendor landscapes; uses timing and MVP scoping to accelerate outcomes

Leadership

• Influences through others; builds direct and behind-the-scenes support for proposals
• Anticipates downstream consequences; adjusts influencing strategy to achieve positive outcomes
• Clearly articulates the rationale behind decisions and their implications; reflects on outcomes to continuously improve
• Participates in technical strategy planning; mentors and uplifts team capabilities

Personal Attributes:
• Able to effectively direct and mentor others in critical thinking skills. Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analysis skills and best practices. Finds important patterns in seemingly unrelated information.
• Influences and energizes other toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal even when odds and setbacks render one path impassable.
• Innovates and integrates new processes and/or technology to significantly add value to GE. Identifies how the cost of change weighs against the benefits and advises accordingly. Proactively learns new solutions and processes to address seemingly unanswerable problems.
 

Note

This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

Additional Information:

Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward.

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Additional Information#LI-Remote - This is a remote position