Strategic Account Manager

Are you passionate about building trusted client relationships and driving measurable business growth through strategic account management?

Do you enjoy bringing together people, data, and technology to create impactful solutions for customers?

About our Team

LexisNexis® CounselLink® is the leading Enterprise Legal Management solution designed to help corporate legal departments gain 100% visibility into their work, matters, and invoices. CounselLink delivers Work Management, Financial Management, and Vendor Management solutions in one easy-to-use, cloud-based platform for controlling costs, maximizing productivity, and making better decisions — all supported by powerful analytics that provides you with data to demonstrate your department’s value. For nearly 30 years, LexisNexis has been providing innovative solutions for corporate legal departments crafted from the insights of thought leaders, industry expertise, and customer feedback. Discover more about CounselLink online at http://www.counsellink.com/

About the Role

As a Strategic Account Manager, you will be responsible for protecting, retaining, and growing revenue within an assigned portfolio by delivering exceptional client experiences and identifying opportunities for expansion. You will collaborate across teams and leverage deep product knowledge to align solutions with client needs while building long-term, value-driven partnerships.

Responsibilities

• Act as project liaison leading post-sales client service needs by partnering with sales, support, service, and product resources to ensure client success
• Project-manage resources, timelines, budgets, and communication related to specific client projects and events including development and execution of Statements of Work and Client Business Reviews
• Develop strategic account management plans for an assigned client portfolio
• Build key business relationships with influential individuals and high-level decision makers
• Develop strategies for revenue retention and expansion while creating targeted, solution-oriented presentations and proposals
• Maintain awareness of customer needs and industry trends to optimize market positioning
• Develop, execute, and manage client satisfaction and loyalty strategies
• Partner with Account Executives to support sales of new business and expanded solutions while managing pipeline and forecasting activity in CRM

Requirements

• Demonstrated experience in account management and sales
• Strong verbal and written communication skills
• Strong customer service and relationship-building skills
• Experience with contract negotiation
• Strong forecasting and sales strategy development skills
• Understanding of corporate legal and legal operations processes and ability to quickly learn product solutions
• Strong interpersonal, presentation, organizational, and time management skills
• Ability to manage multiple priorities and work collaboratively to meet customer needs

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

U.S. National Base Pay Range: $65,600 - $109,200. Total Target Cash Range: $100,900 - $168,200. Geographic differentials may apply in some locations to better reflect local market rates. If performed in Colorado, the base pay range is $65,600 - $109,200, the total target cash range is $100,900 - $168,200.If performed in New York, the base pay range is $72,100 - $120,200, the total target cash range is $111,000 - $185,000.If performed in New York City, the base pay range is $78,700 - $131,100, the total target cash range is $121,100 - $201,900.If performed in Rochester, NY, the base pay range is $65,600 - $109,200, the total target cash range is $100,900 - $168,200.If performed in Ohio, the base pay range is $62,300 - $103,700, the total target cash range is $95,900 - $159,800. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. Application deadline is 08/31/2026.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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