At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
We’re building the tools that help wellness businesses grow, and the Strategic Accounts team at Mindbody plays a key role in that work. You’ll own the strategic vision and day-to-day execution for a portfolio of enterprise partners, working closely with brand leadership to create growth plans, remove friction, and improve outcomes across their businesses. In this role, you’ll operate as the general manager of your book of business, blending relationship leadership with operational insight and data-driven decision-making. You’ll report to the Manager, Strategic Accounts within our Enterprise organization.
- Lead executive-level growth conversations focused on expansion, performance, and profitability
- Introduce and execute new Mindbody product opportunities that deepen partnerships and unlock new revenue streams
- Diagnose partner needs, prioritize opportunities by business impact, and co-create solutions that drive measurable results
- Serve as the primary point of contact for your portfolio, owning issue resolution and partner satisfaction end to end
- Build trusted relationships with partner leaders across C-suite, strategy, marketing, and operations
- Run quarterly business reviews to align on performance, insights, and forward plans
- Drive operational improvements that elevate the partner experience on the Mindbody platform
- Partner cross-functionally with Product, Operations, Marketing, and Pricing to remove roadblocks and deliver a high-quality experience
- 3+ years of experience in consulting, client success, account management, or sales
- Experience partnering cross-functionally (for example with product, marketing, and operations) to build practical, creative solutions
- A track record of high performance, sound judgment, and continuous improvement
- Ability to balance internal priorities with partner needs and communicate clearly in both directions
- Strength in building and sustaining long-term client relationships, including with senior stakeholders
- A problem-solving mindset with a strong bias toward action and follow-through
- Strong communication skills and comfort adapting your style to different audiences and situations
- Highly organized, detail-oriented, and comfortable working at a fast pace
It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The base salary range for this position in the United States is $86,000 to $110,000. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
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