Strategy & Operations Associate, Commerce

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

The Commerce Strategy & Operations team drives business decisions across our entire marketplace ecosystem, including buyer experience, seller experience, trust & risk, fraud, logistics and payments. In this role, you will:

• Support the execution of pre-purchase and post-purchase operations initiatives, partnering with Product, Engineering, and Operations to improve user experience and operational performance

• Analyze operational and commerce data to surface insights, track performance, and help identify opportunities to improve quality, speed, and scalability

• Assist in planning and executing cross-functional projects, helping drive alignment, documentation, and follow-through

• Help design and improve processes, workflows, and tools that support scalable operations and evolving user needs

• Gather and synthesize insights from user interactions and operational workflows to inform recommendations and next steps

• Prepare clear updates, dashboards, and materials to support decision-making and communicate progress to stakeholders

Team members in this role are required to be within commuting distance of our New York, San Francisco, Phoenix, or Los Angeles hubs.

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it. As our next Commerce Strategy & Operations team member, you should have 3 - 5 years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations), plus:

• Experience working in fast-paced, ambiguous environments, with exposure to operations, strategy, or analytical problem-solving

• Strong analytical skills, with the ability to work with data and translate findings into clear insights

• Interest in commerce, marketplaces, or post-purchase operations, including user experience or Trust & Risk workflows

• Ability to manage multiple workstreams, stay organized, and follow through on execution

• Strong written and verbal communication skills, with comfort working across cross-functional teams

• Proficiency in data analysis and reporting tools; experience with SQL or analytics platforms (e.g., Looker, Sigma, Hex) is a plus

• Generous Holiday and Time off Policy

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care benefits

  • Monthly allowance for wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.