Supervisor of Business Applications

KEY RESPONSIBILITIES

• Supervises the day-to-day operations of the Business Applications team, providing guidance and support to ensure efficient and reliable performance of applications
• Oversees the configuration, implementation, and support of business applications, ensuring they align with organizational needs and objectives.
• Manages incident response and troubleshooting for application issues, working with internal teams and vendors as necessary to resolve problems.
• Ensures proper documentation of business processes, system configurations, and changes to applications.
• Works closely with IT leadership to develop and execute strategies for application development, support, and optimization.
• Maintains relations with third-party vendors and manages contracts related to business applications.
• Leads efforts to improve application performance, security, and compliance with organizational policies and industry standards.
• Provides mentorship and guidance to application analysts, fostering skill development and career growth within the team.
• Stays current with emerging trends, technologies, and best practices related to business applications and makes recommendations for their implementation.

APPLICATION DEVELOPMENT & SUPPORT

• Supervises the development, enhancement, and maintenance of business-critical applications supporting financial operations such as Accounting, Risk Management, and Treasury.
• Ensures applications are performing optimally and addresses any performance issues, bugs, or enhancement requests in a timely manner.
• Collaborates with business stakeholders to understand requirements and translates them into technical specifications for new applications or enhancements to existing ones.
• Coordinates application upgrades, migrations, and system integrations, to enhance performance, ensuring minimal disruption to business operations.

STAKEHOLDER MANAGEMENT & COLLABORATION

• Acts as a key liaison between business users, IT teams, and external vendors to ensure that applications meet the needs of the organization and align with business goals.
• Facilitates communication between technical teams and business stakeholders, ensuring clear understanding of project timelines, deliverables, and expectations.
• Works closely with other IT managers and teams to ensure successful integration of business applications with other enterprise systems.

CONTINUOUS IMPROVEMENT AND INNOVATION

• Supports initiatives to continuously improve and optimize the performance, functionality, and reliability of business applications.
• Evaluates new technologies, tools, and practices that can enhance the efficiency and effectiveness of the Business Applications team.
• Stays updated on industry trends, software advancements, and best practices in application management and cloud technologies.

ON-PREMISES, HYBRID, AND CLOUD ENVIRONMENTS

• Supervises business applications across various environments, including on-premises, hybrid, and cloud systems.
• Works with the infrastructure and cloud teams to ensure that application environments are stable, secure, and meet business performance expectations.
• Supports the transition of applications from on-premises environments to cloud or hybrid architectures, working closely with senior IT leadership on cloud migration strategies.
• Ensures proper governance and performance monitoring for applications in all environments, proactively identifying areas for optimization.

RISK & COMPLIANCE

• Ensures that all business applications comply with industry regulations and internal security standards, including SOX, PCI-DSS, and other financial sector regulations.
• Works with the Cybersecurity Team to ensure applications are secured against potential threats and vulnerabilities.
• Develops and implements procedures for regular audits, risk assessments, and disaster recovery plans for critical applications.

REQUIRED QUALIFICATIONS

• EDUCATION: Bachelor's degree in Information Technology, Computer Science, or related field required.
• EXPERIENCE: A minimum of five (5) years of prior experience in the implementation, configuration, and support of business applications with the ability to troubleshoot and resolve application issues. Prior experience in managing or supervising teams responsible for application development or related area within IT a plus. Prior experience in the financial services industry and with DevOps tools/practices high preferred.
• CERTIFICATIONS: Certifications in cloud platforms (AWS, Azure) and/or Project Management (PMP, Agile) highly preferred.

DESIRED TECHNICAL KNOWLEDGE/SKILLS

• Strong technical understanding of business applications, ERP systems, CRM platforms, or other enterprise-level solutions.
• Familiarity with application integration, data management, and workflow automation.
• Excellent communication skills, with the ability to work closely with both technical teams and business stakeholders to gather requirements and implement solutions.
• Strong organizations skills with the ability to manage multiple tasks and projects simultaneously.
• Knowledge of regulatory compliance requirements such as SOX and PCI-DSS.

WHAT WE OFFER

• Work-Life Balance
• Work From Home Program (up to 2 days per week upon eligibility)
• Modern Office Setting
• Free On-Site Fitness Facility
• Free downtown shuttle route
• Two-minute walk from Walnut Creek BART Station
• Three-minute car ride from CA-24 and I-680
• Free On-Site Garage Parking

BENEFITS

• Paid Time Off
• Paid Holidays
• Retirements Savings Match
• Group Health Insurance (Medical, Dental, and Vision)
• Life and AD&D Insurance
• Long Term Disability Insurance
• Accident and Critical Illness Insurance
• Flexible Savings Accounts
• Paid Community Volunteer Day
• Employee Assistance Program
• Tuition Reimbursement Program
• Employee Referral Program
• Diversity, Equity and Inclusion Program