Supervisor, Pharmacy Operations - FuzeRx

Registered Nurse

The Supervisor, Pharmacy Operations at Fuze Health supports the Pharmacy Operations team by overseeing prescription processing activities and leading a team of pharmacy technicians. This role focuses on ensuring operational efficiency, regulatory compliance, and high-quality patient service while maintaining safety, accuracy, and productivity standards. The Supervisor works cross-functionally with leadership and stakeholders to optimize processes, monitor performance metrics, and continuously improve pharmacy operations.

Key Responsibilities:

• Team Leadership: Manage, mentor, and support a team of pharmacy technicians to ensure efficient prescription processing and operational excellence.
• Operational Efficiency: Monitor workflows and production activities to improve efficiency, quality metrics, and operational performance.
• Patient Profile Oversight: Review and monitor patient profile intake to ensure completeness, accuracy, and compliance with pharmacy standards.
• Performance Management: Utilize established metrics, reports, and dashboards to track team performance against predetermined targets and identify improvement opportunities.
• Workforce Planning: Manage staffing levels, scheduling, and workload distribution to meet facility goals related to production, quality, and safety.
• Employee Development: Provide coaching, feedback, and corrective action when necessary while recognizing and rewarding strong performance.
• Continuous Improvement: Drive process improvements and operational enhancements to increase productivity and efficiency.
• Cross-Functional Collaboration: Work closely with internal leaders, stakeholders, and teams to support operational initiatives and ensure alignment across departments.
• Hiring & Talent Development: Participate in recruiting, interviewing, hiring, promotion, and performance evaluations of team members.
• Quality & Safety Compliance: Ensure pharmacy technicians are properly trained on logistics, operating equipment, and company policies while maintaining regulatory and safety standards.

Required Experience & Qualifications:

• Minimum of 2 years of pharmacy technician experience.
• At least 1 year of leadership experience, preferably in a community or retail pharmacy environment.
• Active, unrestricted Pharmacy Technician license in the state of residence.
• Strong communication and teamwork skills with the ability to collaborate effectively across teams.
• Experience with staffing, scheduling, and performance management in a team environment.
• Ability to adapt to new technologies and implement process improvements in a fast-paced setting.
• Experience establishing and analyzing metrics, reports, and dashboards to track performance and drive operational improvements.

Benefits: 

The compensation range for this position is $34.00-$36.00/hour, in addition we offer a range of benefits including: 

Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month.

Fuze Health is unable to hire individuals living in the following states/territories: Alaska, Delaware, District of Columbia, Louisiana, Maine, Mississippi, Montana, Nebraska, North Dakota, Puerto Rico, South Dakota, Utah, West Virginia, Wyoming.