Switchboard Operator

Requisition Number: 2342352
This position is Onsite. Our office is located at 444 NW Elks Drive Corvallis, OR 97330 Aumann building.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Switchboard Operator answers all incoming calls and is a primary participant during emergency situations. This position also assists Administration with patient mailings.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime.
We offer 2-4 weeks of on-the-job training. The hours of training will be aligned with your schedule.
Principal Responsibilities:

• Will participate and maintain a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards document. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within.
• Switchboard operations - Answers all incoming calls and direct them to the proper departments/individuals. Assists patients and in-house staff with connecting to an outside operator.
• Provides excellent customer service, i.e., provide driving directions to callers, answering front-line questions and offering assistance as needed.
• Emergency monitoring - Paging of physicians, Patient Services, and facilities maintenance staff. Processes emergency code calls with a calm, focused demeanor.
• Processes clerical type work in support of the Administration team.
• Participates in the training of new switchboard personnel.
• Responsible for the upkeep of all switchboards related information.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• 6+ months of customer service experience
• Experience with multi-phone line systems
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime

Soft Skills:

• Ability to project a welcoming, informative persona while engaging with patients, providers, and staff via telephone.
• Ability to work well with providers and other staff.
• Ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $25.05 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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