Systems Analyst (Remote)

Job Summary:

The Financial/HR ERP Systems Analyst will work with a team providing customer support, testing, documentation, training and software installation/configuration of Banner Finance and Human Resources ERP applications. This position will be focused on providing ongoing customer consultation, analysis and training of the Banner HR software.

Duties and Responsibilities:

• Front-line issue resolution via phone, e-mail, and Web.
• Responsible for in-depth troubleshooting & problem determination in resolution of software issues.
• Identify software issues through recreation of customer issue and provide necessary details needed for associated bug, enhancement or change request.
• Work collaboratively with Ellucian support and development teams in problem resolution.
• Attend Ellucian-sponsored training in continuous learning of product development & enhancements.
• Work collaboratively with other Banner team members to provide a high level of customer satisfaction and service delivery.
• Provide User training via Web as well as at customer sites.
• Develop and prepare procedural User documentation and presentations.
• Perform other duties as assigned.

 Education and Experience:

• Bachelor’s degree or equivalent work experience.
• 3+ years’ experience in business workflow experience including Governmental Financial software systems, including General Ledger, Accounts Payable, Payroll and Human Resources, Accounts Receivable, etc.
• 3+ years’ experience in a customer service role.
• Strong customer relations, communication, and training experience.
• Experience working in a virtual teamwork environment.
• Experience working with external agencies such as IRS, SSA & State Retirement systems in providing electronic file submissions.

 Knowledge, Skills and Abilities:

• Strong Customer service and analytical skills required.
• Strong problem-solving and communication skills.
• Excellent communication skills, interpersonal, verbal & written, with the ability to communicate technical information to both technical and non-technical individuals. Must be able to work independently and within a team environment to provide a high level of customer satisfaction.
• Ability to work independently, multi-task, prioritize tasks, and execute without constant supervision.
• Proven ability to meet project timelines for deliverables.
• Ability to clearly document requirements, results, and feedback to aid in problem resolution and product enhancement.
• Development and presentation of customer training and associated documentation.
• Ability to adapt to ongoing changes in the business environment.
• Seek continuous learning opportunities.
• Banner software support experience preferred.

 Work Environment:

 Physical Demands:

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.