DigitalOcean Logo

DigitalOcean

Systems Engineer II

Reposted 2 Days Ago
Be an Early Applicant
In-Office
Austin, TX
107K-134K Annually
Mid level
In-Office
Austin, TX
107K-134K Annually
Mid level
The Systems Engineer II will lead the Sustaining Engineering team, troubleshoot hardware and firmware issues, collaborate across teams to optimize operational processes, and ensure high-quality cloud infrastructure delivery.
The summary above was generated by AI

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here.  We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world. 

We want people who are passionate about optimizing and troubleshooting data center hardware at mega-scale so our customers don’t have to worry!

Reporting to the Manager of Infra Machines Design, you will act as the team lead for sustaining engineering efforts for the hardware infrastructure of the DigitalOcean server fleet. The ideal candidate will be eager to face new challenges as DigitalOcean continues to scale its data center footprint and infrastructure cloud capacity and explore new technologies and capabilities to bring to our customers, providing top-tier support for our hardware and firmware in the DO fleet.

What You’ll Be Doing:
  • Act as technical lead for the Sustaining Engineering team in the Infra::Machines::Design Organization
  • Support server hardware, cabling, and networking hardware throughout its operational lifecycle Monitor the #machines channel and MACHINES JIRA project for issues and drive them to resolution
  • Participate in 24/7 on-call rotation with other members of the team
  • Act as Tier 2 escalation for Datacenter Operations (DCOPS) and Cloud Operations (CloudOps) regarding hardware and firmware components
  • Develop and maintain standards and practices for DigitalOcean hardware operations
  • Work closely with the Qualification team, Firmware team, Fleet Lifecycle Engineering team (FLE), Foresight team, and Infrastructure Services team to resolve issues in tooling, firmware packages, hardware components, and other operational concerns
  • Liase with DCOPS teams to develop, deliver, and support hardware-related runbooks
  • Liase with vendor support teams regarding hardware and firmware issues and drive issues to resolution Identify gaps in tooling and operational processes and engage appropriate peer teams to close gaps
  • Help with development of tooling and associated runbooks to address gaps in operational capabilities around hardware and firmware operationsCoordinate with Ops teams on monitoring thresholds, failure modes and alerting
  • Assist in troubleshooting cause of failures and work to prevent them in the future Raise the quality bar in the delivery of our cloud infrastructure by identifying industry best practices and working to adopt them
What We’ll Expect From You:
  • Technical Degree (BS Computer Science/Engineering) or equivalent practical experience
  • Hands-on experience operating a cloud infrastructure at mid-tier scale or better
  • An in-depth understanding of server hardware, firmware, and infrastructure
  • Strong knowledge in troubleshooting techniques, Python and BASHExtra points for JTAG debugging / Firmware troubleshooting / Wire sniffing experience
  • Clear communication and collaboration across key stakeholders An insatiable passion for constant improvement
Compensation Range: 
  • $107,000 - $134,000

*This is a remote role

JR: 2026-7601

#LI-Remote

Why You’ll Like Working for DigitalOcean
  • We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
  • We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
  • We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
  • We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
  • DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Application Limit: You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.

DigitalOcean Santa Clara, California, USA Office

3979 Freedom Cir, Suite 540, Santa Clara, CA, United States, 95054

Similar Jobs at DigitalOcean

23 Days Ago
In-Office
167K-209K Annually
Senior level
167K-209K Annually
Senior level
Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
The role involves leading design and development of scalable data plane services for AI inference, focusing on system design, performance optimization, and mentoring junior engineers.
Top Skills: GoGrpcModularNvidia DynamoNvlinkPythonRay ServeRoceSglangVllmXgmi
22 Hours Ago
In-Office
167K-209K Annually
Senior level
167K-209K Annually
Senior level
Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
The Senior Software Engineer will lead projects focused on building an AI platform for managing models, collaborating on features, and maintaining high performance in a scalable environment.
Top Skills: GoPython
Yesterday
In-Office
94K-117K Annually
Mid level
94K-117K Annually
Mid level
Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
The Senior Deal Desk Analyst will support commercial selling by providing financial analysis, structuring deals, enforcing discount policies, and collaborating with cross-functional teams.
Top Skills: ExcelGoogle SheetsHubspotLookerSalesforceTableau

What you need to know about the San Francisco Tech Scene

San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.

Key Facts About San Francisco Tech

  • Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Google, Apple, Salesforce, Meta
  • Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
  • Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
  • Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account