Supports application and infrastructure operations by prioritizing and resolving incident and request tickets, coordinating support activities, participating in an on-call rotation, collaborating across teams, and promoting system security, patient confidentiality, and compliance. The role requires strong analytical, organizational, communication, technical writing, and task-prioritization skills. Healthcare experience and Cerner deployment experience are preferred.
Job Summary
The Systems Operations Analyst is responsible for performing and coordinating application and infrastructure support project tasks, meetings, and activities. Their duties include resolving incident and request tickets within their respective disciplines. The analyst is also expected to maintain strong, positive working relationships both within the Technology department and across other areas of the organization.
Essential Functions
- Prioritizes and works incident and request tickets for their specific discipline.
- Works within an on-call rotation.
- Collaborates with cross-functional teams.
- Promotes system security and patient confidentiality and helps ensure compliance.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
Qualifications
- H.S. Diploma or GED required
- Bachelor's Degree Information Technology or related field preferred
- 1-2 years related experience required
- Healthcare experience preferred
- Experience with Cerner and healthcare system deployments preferred
Knowledge, Skills and Abilities
- Strong attention to detail, analytical skills, and concern for data accuracy.
- Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
- Excellent organizational skills
- Ability to manage competing tasks and prioritize work
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