Illumina Logo

Illumina

Systems Support Engineer 1

Posted 3 Days Ago
Be an Early Applicant
In-Office
San Diego, CA
73K-110K Annually
Junior
In-Office
San Diego, CA
73K-110K Annually
Junior
The Systems Support Engineer 1 role involves troubleshooting system-level issues, conducting integration testing, and collaborating with various development functions to support genomic analysis tools.
The summary above was generated by AI
What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary:

As a Systems Support Engineer 1, you will work in a dynamic, team-oriented environment and help improve genomic analysis tools used in cutting edge research. Working within Illumina’s Systems Engineering and Integration team, you will be responsible for investigating and resolving system-level platform issues and supporting system verification and validation activities for planned platform changes. 

Responsibilities:

  • Hands-on testing and integration of systems: hardware, software, chemistry, and application components 
  • Use mechanical, optical, fluidics, electronics, and chemistry knowledge to troubleshoot system-level sequencing instrument issues 
  • Collaborate with all functions within development teams (Engineering, Chemistry Development, Consumables, Software, Field Service, Manufacturing, etc.) 
  • Provide product support for pre- and post-launch activities 
  • Perform testing and troubleshooting to gather data and make technical recommendations 
  • Support investigation experiments and design verification test plans 
  • Laboratory work requires a minimum of 80% time onsite  
  • Use of Confluence, Jira, MS 365 and other collaborative software to aid in fleet management, allocation, issue tracking, and other laboratory administrative tasks 
  • Occasional travel to support instrumentation builds and troubleshooting 

Education: 

  • BS/MS in Bioengineering, Mechanical Engineering, Systems Engineering, Electrical Engineering, or a related engineering/scientific field OR a BS/MS in an unrelated field with engineering/scientific work experience 

Required Qualifications: 

  • Typically requires a minimum of 0-2 years of related experience with a Bachelor’s degree in Engineering or related field; or equivalent work experience.
  • Basic laboratory experience 
  • Good data analysis skills and a logical approach to problem solving skills 
  • High degree of detail orientation and documentation 
  • Root cause analysis methodology and execution 

Preferred Skills & Experience:

  • Demonstrated ability to understand and successfully work across multiple disciplines such as engineering, software, and manufacturing highly desired
  • Work experience in biotech or medical device field 
  • Understanding of sequencing systems and techniques helpful 
  • Solid communication and writing skills 
  • Experience with statistical analysis and data analysis programs (JMP, MATLAB, Microsoft Excel)  
  • Experience working in regulated environments e.g. CLIA, ISO 13485, cGMP/cGLP, IVD 

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

#LI-HYBRID

#LI-ONSITE

The estimated base salary range for the Systems Support Engineer 1 role based in the United States of America is: $73,400 - $110,200. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.

Top Skills

Confluence
JIRA
Jmp
Matlab
Excel
Ms 365

Illumina Foster City, California, USA Office

200 Lincoln Centre Dr, Foster City, CA, United States, 94404

Similar Jobs

3 Hours Ago
Hybrid
4 Locations
116K-159K Annually
Mid level
116K-159K Annually
Mid level
Fintech • Machine Learning • Payments • Software • Financial Services
The Content Designer will create innovative content strategies and designs that enhance user experiences, leveraging collaboration and problem-solving skills to meet customer and business needs.
Top Skills: Figma
4 Hours Ago
Hybrid
4 Locations
90K-90K Annually
Internship
90K-90K Annually
Internship
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Collaborate with teams to implement technology solutions, translating business problems into technical designs, and supporting project completion through various development methodologies.
Top Skills: AWSAzureDatabricksPower BIPythonSnowflakeSparkSQLTableau
12 Hours Ago
Remote or Hybrid
California, USA
76K-90K Annually
Junior
76K-90K Annually
Junior
Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
The Mid-Market Sales Executive is responsible for selling BlackLine's SaaS platform, managing pipeline, achieving sales quotas, and developing client relationships.
Top Skills: Finance/Accounting SoftwareSaaSSalesforce

What you need to know about the San Francisco Tech Scene

San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.

Key Facts About San Francisco Tech

  • Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Google, Apple, Salesforce, Meta
  • Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
  • Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
  • Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account