Tech Product Manager

The Tech Product Manager is the signal-to-insight curator for TechOps — responsible for transforming service-team friction into build-ready problems that enter the development flywheel with specificity and data grounding. This role manages the intake process, owns PRD quality, and drives BETA adoption as a product problem, not an administrative task. Reporting to the Director of Product Operations, the Tech Product Manager partners closely with the Director of PO on intake governance and feedback programs, and with the Director of Technology on architectural feasibility and build decisions.

Job Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Signal Intake & Curation: Manage the intake process for new development requests from service teams. Ensure submissions arrive specific, scored, and data-mapped before they enter the development queue. Identify patterns across submissions to surface high-leverage build opportunities. Partner with the Director of Product Operations on the intake tooling that structures this process.
• Product Roadmap: Maintain and communicate the TechOps product roadmap — active builds, BETA tools, queued ideas, and graduation candidates. Ensure the roadmap reflects service-team priorities and flywheel-health data.
• Stakeholder Communication: Serve as the primary point of contact for service teams on product-development requests. Set expectations on timelines and scope. Communicate BETA status, adoption results, and graduation plans to leadership. Translate technical outcomes into business-impact language.
• PRD Ownership: Write and own Product Requirement Documents for all approved builds. Acceptance criteria must be written before development begins — not after. Ensure PRDs include user stories, testable acceptance criteria, data-source requirements, non-functional constraints, and success KPIs. Participate in the architecture gate with the Director of Technology.
• BETA & Adoption: Treat BETA adoption as a product problem. Run structured feedback sessions with target users. Collect and synthesize 30-day adoption data. Identify friction points and work with dev leads to iterate rapidly. Partner with the Director of Product Operations on adoption-analytics dashboards.
• Performance Monitoring: Establish KPIs for each tool at PRD time. Monitor and report on adoption, usage patterns, and service-org impact — including the recurring software spend displaced when an in-house tool reliably replaces a purchased system. Provide data-driven input to graduation decisions.
• Cross-Functional Collaboration: Facilitate communication between service teams, dev leads, and TechOps leadership throughout the product lifecycle. Ensure the right people have the right context at every stage of the flywheel.
• Additional duties, as assigned

• 2–5 years of experience in product management or a closely related discipline.
• Comfort working in an AI-accelerated development environment where build cycles are compressed and iteration is rapid.
• Demonstrated ability to write precise, testable acceptance criteria — “Given / When / Then” format or equivalent — before development begins.
• Experience with structured intake and triage processes for development requests.
• Hands-on experience with Agile methodologies — Scrum, Kanban, or equivalent sprint-based delivery frameworks.
• Experience designing and running user-feedback programs: structured interviews, NPS, adoption surveys.
• Demonstrated ability to use data and analytics to make product decisions and communicate outcomes.
• Strong understanding of technical concepts and software-development processes sufficient to participate in architecture gates and PRD reviews.
• Experience communicating with stakeholders at all levels — from service-team end users to C-suite leadership.
• Strong written and verbal communication skills with the ability to clearly articulate complex ideas.
• Bachelor’s degree in Business, Marketing, Computer Science, or a related field, or equivalent demonstrated experience.

Why You’ll Love Working at OuterBox:

• High-character, fun, and cohesive work culture
• Competitive base salary
• PTO that is genuinely encouraged
• Affordable, low-deductible health insurance plans
• Supplemental benefits, including employer-paid life insurance, short & long term disability insurance
• 401k with company match
• Remote work flexibility
• Supportive, transparent, and accessible leadership that welcomes ideas, insights & feedback
• Professional/individual development stipend
• Salary Description: $72,000.00 - $90,000.00

If you’re ready to join a cohesive team that will support and encourage you to take your career to the next level, we encourage you to apply!

Cohesive Culture + Good Humor + Combined Skills = Awesome Results

At OuterBox, what we won’t stop doing is winning as a team for our clients, while at the same time winning for each other as both professionals and individuals. We know our wins start with our incredible people, which is why for over 20 years we’ve created — and continuously refined — a team-centric work culture rooted in trust, respect, accountability, appreciation, fun, and collaboration. The Plain Dealer & Cleveland.com demonstrate this by having awarded OuterBox as a Top Workplace for three years running in 2022–2024!

At OuterBox, we’re here to thrive together — not simply survive. So if you’ve been searching for an agency that energizes, inspires, and directly helps you achieve the best for you, the person, and you, the professional, maybe it’s time to think outside the traditional agency box?

Physical Demands

• Primarily involves sitting at a desk and using a computer for extended periods of time.
• Light physical activity is also required, such as carrying equipment or setting up for presentations.
• Requires a high level of mental focus and the ability to work under pressure.
• Good manual dexterity, hand-eye coordination, and the ability to use a computer for extended periods are required.

Work Authorization/Requirements

Must be located in the USA.

We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Affirmative Action/EEO Statement

Our company is an equal-opportunity employer committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected status.

OuterBox may use AI-assisted tools to support the hiring process. Human review is involved in all employment decisions.