The Tech Support Specialist will troubleshoot technical issues, provide IT support, improve systems, and streamline processes for internal teams.
Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants.
We’re looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.
Responsibilities
- Daily Troubleshooting & Support (50%)
- Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system.
- Monitor daily reports and logs for errors.
- Serve as the first line of support for internal teams experiencing operational tech issues.
- Escalate and coordinate fixes with engineering as needed.
- Onboarding & IT Support (20%)
- Set up accounts, access, and tools for new hires.
- Maintain software licenses and user permissions across platforms.
- Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.).
- Systems & Process Improvement (30%)
- Analyze recurring issues and implement improvements to reduce future problems.
- Collaborate with operations and engineering to design scalable, reliable systems.
- Create documentation and internal guides to streamline troubleshooting and onboarding.
Qualifications
- Experience: 2–4 years in a technical operations, IT, or support engineering role.
- Skills:
- Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations).
- Comfortable navigating and fixing issues in Salesforce or similar platforms.
- Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting).
- Mindset:
- Problem-solver who enjoys “fixing what’s broken” as much as preventing it from breaking again.
- Detail-oriented but able to see the bigger picture when designing processes.
- Thrives in a fast-paced, mission-driven environment.
Top Skills
CRM
E-Signature Integrations
SaaS
Salesforce
Workflow Tools
Similar Jobs
Fintech • Cryptocurrency • Web3
Manage ATM hardware and software performance, provide technical support, ensure compliance, and assist with customer service inquiries.
Top Skills:
Google SheetsExcel
Sales • Software
The Lead Technical Support Specialist manages frontline support quality, mentors teammates, resolves complex issues, and improves support workflows in a fully remote environment.
Top Skills:
CSSFreshdeskHTMLIntercomJira Service ManagementZendesk
Software
Provide email support to clients about RCM and billing software, triage tickets, improve customer experience, and maintain product knowledge.
Top Skills:
Excel
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
